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To transfer a caller to another extension 

  1. While on a call, press the Transfer button. 
  2. Dial the desired extension.
  3. Communicate the original caller’s name and information. 
  4. Press the Transfer button again and hang up. 

To place a caller on hold

  1. Press the Hold button.Image Removed 

To return to a caller on hold

  1. Press the Resume softkey.