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Introduction
This page explains
- what phishing scams are
- how they work
- how to protect yourself, and
- how to respond if your account has been compromised.
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Phishing Defined
"Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communication." (Source: Wikipedia)
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The Difficulty of Combating Phishing
There are two main reasons phishing attacks are so difficult to stop:
Phishing email at Biola is coming from legitimate email accounts that were compromised when a Biola community member was fooled into handing over their username and password. It can’t be detected and flagged automatically using standard tools because unlike traditional spam, which is easily identified by where it originates, or the bogus accounts used to send it, phishing email comes from valid biola.edu addresses.
- Biola students and alumni, who tend to be most vulnerable to these schemes, are also the most numerous types of accounts in our Google Apps domain. If even a small fraction of these fall for the scam, this can have a significant effect on the broader community.
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How to Respond If Your Account Has Been Compromised
If you clicked on the link from a phishing email, and submitted your NetID credentials, please navigate immediately to login.biola.edu and do the following:
Confirm that the personal email address listed is yours – if not please remove it.
Notify the IT Helpdesk immediately. This may allow them to secure the account before malicious actors can use it.
If you clicked on the link but did not submit your NetID credentials, no further action is needed. Simply delete the email.
If you need help, contact the IT Helpdesk using one of the methods listed in the sidebar to the left.
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