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Cisco AnyConnect is a VPN (Virtual Private Network) application that allows users to connect to Biola's local, on-campus network from off campus and will protect the connection, even when using public internet access (such as the WiFi at a coffee shop or public library). Please follow the documentation, listed below, in order to set up Cisco AnyConnect.

Cisco AnyConnect Setup Documentation: Using Biola's Virtual Private Network (VPN)

If you need to install non-standard or specialized software, you can often do so by using your computer's Self Service application.

Self Service Software Installation Documentation: 

• Mac: How to Use the Self Service Application on Mac
• Windows: How to Use the Self Service Application on Windows

If you are missing a file or folder on your new computer, you can restore it using the CrashPlan application. If you are missing more than a handful of files/folders, please contact the IT Helpdesk for assistance by emailing us at it.helpdesk@biola.edu or by calling 562.903.4740.

CrashPlan Data Restore Documentation: How to Restore Files from Your CrashPlan Backup

If a browser on your new computer is missing bookmarks from your old computer, you can restore them using the documentation listed below.

Bookmark Restore Documentation: How to Import Bookmarks from a HTML File

If a needed Biola printer is not installed on your computer, you can install it using the documentation listed below. Please note that the IT does not install personal printers or printers not manage through the Pharos Print Management system.

Biola Printer Installation Documentation: How to Install Missing Biola Printers