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Introduction |
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These instructions list the process to be followed in order to open an Incognito/Private/InPrivate browsing session in the five most-used for clearing cache and cookies for the most common used web browsers. This process is often done to troubleshoot browser performance issues due to cache or /cookies that need to be cleared. |
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Process |
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| Browser | OS Keyboard Shortcut | |
| Safari | Mac: command + shift + n | |
| Chrome | Mac: command + shift + n PC: control + shift + n | |
| Firefox | Mac: command + shift + p PC: control + shift + p | |
| Internet Explorer | PC: control + shift + p | Edge | PC: control + shift + p
| Step | ||
|---|---|---|
| 1 | Click on the Safari menu and select Preferences. |
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| 2 | Select the Manage Website Data... button from the Privacy tab. |
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| 3 | Click the blue Remove Now button. |
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| 4 | Click on the Safari menu and select Preferences. |
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| 5 | Check the Show Develop menu in menu bar check box in the Advanced tab. |
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| 6 | Click on the Develop menu and select Empty Caches. |
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Chrome:
| Step | What to do | What it looks like |
|---|---|---|
| 1 | Click on the three dots on the top right of the browser window. |
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| 2 | Click on More Tools and select Clear Browsing Data... from the pop-out menu. |
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| 3 | Open the Basic tab and select All Time from the drop-down menu. |
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| 4 | Make sure the following check boxes are selected and then click the blue Clear data button.
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Firefox:
| Step | ||
|---|---|---|
| 1 | Click on the three lines on the top right of the browser window. |
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| 2 | Click on Preferences (Mac) or Options (PC). | |
| 3 | Click on the Privacy & Security tab on the left side of the window. |
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| 4 | Click on the Clear Data... button under the Cookies and Site Data header. |
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| 5 |
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| 6 | Click the blue Clear Now button. |
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Internet Explorer:
| Step | ||
|---|---|---|
| 1 | Click on the gear icon on the top right of the browser and select Internet options. |
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| 2 | Click on the Delete button. |
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| 3 | Make sure the following two check boxes are selected and click the Delete button:
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| 4 | Click Apply. |
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Edge:
| Step | ||
|---|---|---|
| 1 | Click on the three dots on the top right of the browser window and select Settings. |
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