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Tech Support is a division of Biola IT dedicated to helping students, faculty, and staff use technology well.

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titleHow to Report Internet and , Wireless, or Network Service Interruptions
  1. Contact
IT using one of these options if you are having network connection problems:
  • Submit a Network Connection Incident Report form (a useful way to quickly report the most relevant information)
    • Call 
    1. Id by sending us an email at it.helpdesk@biola.edu or giving us a call at 562-903-4740
    Network connection problems are often complex and can happen for different reasons --- provide us with as much information as possible so we can effectively troubleshoot and resolve your network connection problems
    1. .
    2. Let us know: 1) Day and time of interruption, 2) Wireless or Internet, 3) Location of the interruption
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    titleRequest Appointment

    The IT Helpdesk is able to offer support via Remote Computer Screen sharing. For more information on how to sign up for an appointment, please see IT Helpdesk Remote Support.



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    titleContact Information

    Phone: (562) 903-4740

    Email: it.helpdesk@biola.edu

    Tech Commons Helpdesk: Located on the middle level of the Biola Library.

    Remote Screen-sharing: By appointment (see Request Appointmentsection below)

    Tech Support Hours:

    • Monday - Thursday: 7:30 AM - 7:00 PM
    • Friday: 7:30 AM to 5 PM
    • Saturday: 1:00 PM - 5:00 PM (Phone, email, and Tech Commons only)
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          Request Appointment        

    The IT Helpdesk is able to offer support via Remote Computer Screen sharing. For more information on how to sign up for an appointment, please see IT Helpdesk Remote Support.










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             IT Knowledge Base         

    • This knowledge base collects all tech support documentation available to the public and organizes them into common IT service categories.