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Comment: Biola Alumni Google Account Support Request Form was deprecated

Introduction

In 2022, Google announced significant changes to Google Workspace for Education which affects Biola’s use of Google storage and the Google services we use every day — Gmail, Drive, and Photos.

Alumni will need to transition to a personal email account after graduating.

On November 1, 2022, Biola deactivated all Google accounts for all alumni who graduated prior to Fall 2021. 
On December 15, 2022, all Google accounts for alumni whose final term was Spring 2021 or earlier have been deleted and are not recoverable.


For recent alumni, see: Student Google Account Deprovisioning for the current timelines.

Need Help? Please complete the Biola Alumni Google Account Support Request Form.

Table of Contents

Table of Contents
excludeIntroduction

What do I do with my data?

You may either transfer your data to a personal Google account, or download your data to your personal computer. 

NOTE: Biola employees will not be able to use the following transfer options. Please refer to the Biola Employee Google Workspace Account page for more information.

Option 1: Transfer Your Data to a Personal Google Account

Note
titleBefore you begin
  1. Confirm how much storage you’re using.
  2. Create a free personal Google account if you don't already have one.
  3. Upgrade to additional storage space if needed.
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  1. To ensure a clean transfer, go to myaccount.google.com in a private browser window and sign in with your Biola Google account.
  2. Click on Start Transfer.
  3. Enter your personal Google account email address, then click Send Code.
  4. Retrieve the code from your personal Google account in a non-private window.
  5. Enter your verification code and click Verify.
  6. Select the content to transfer and select Start Transfer.
  7. Verify your identity with the username and password for your Biola account.


For detailed instructions with screenshots, view our documentation here: Transfer Your Data to a Personal Google Account


Option 2: Download Your Data

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  1. Log in to takeout.google.com with your Biola email account.
  2. Select the services for which you want to download data.

  3. Select the file type and size you would like to use for your download.

    Note: Biola recommends 2GB .zip files for most cases.

  4. Click download.


For detailed instructions with screenshots, view Google's documentation here: How to download your Google data



Frequently Asked Questions

View our FAQ page here:

Biola Alumni Google Account Support FAQ