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To Remove Deleted Voicemails Using the Desk Phone
This procedure will guide you through permanently deleting old voicemails from your Cisco Unity voicemail box using your desk phone.
Note: New messages cannot be left in full voice mailboxes. Please listen to your messages and remove deleted messages regularly.
- From your own phone, press the Messages button. Enter your 6-digit voicemail PIN.
- Choose option 3 to review old messages.
- Choose option 2 for deleted messages.
- Choose option 2 to erase deleted messages.
- Choose option 1 to delete the messages.
- Choose option 1 to delete only voice mail messages.
Note: New messages cannot be left on voice mailboxes that are full. Please removed deleted messages regularly.
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To Remove Deleted Voicemails Using the Jabber Client (Mac)
This procedure will guide you through permanently deleting old voicemails from your Cisco Unity voicemail box using the Jabber client.
- In Jabber, click the Voice Messages button to view your current voicemails.
- In the upper left of the Voice Messages section of the Jabber client window, click Trash.
- Right-click on one of the deleted messages and select Empty Voicemail Trash.
Note: New messages cannot be left on voice mailboxes that are full. Please removed deleted messages regularly.
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To Remove Deleted Voicemails Using the Jabber Client (Windows)
This procedure will guide you through permanently deleting old voicemails from your Cisco Unity voicemail box using the Jabber client.
- In Jabber, click the Voice Messages button to view your current voicemails.
- Change the Type (upper right of Jabber voice messages window) to Deleted to see only messages you have deleted previously.
- You can right-click on each voicemail individually or select all of them and right-click and choose Delete Permanently.
- Click Yes in the pop-up window.
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