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Tech Support is a division of Biola IT dedicated to helping students, faculty, and staff use technology well.

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titleContact Information

Phone: (562) 903-4740

Email: it.helpdesk@biola.edu

Tech Commons (IT Helpdesk: OpenRemote Screen-sharing: By appointment (see Request Appointmentsection below)Tech Support Hours): Located on the middle level of the Biola Library.

Appointments: Information Technology Appointments 

Hours of Operation:

  • Monday - Friday: 7:30 8 AM - 9:00 PM
  • Saturday: 8:00 AM - 12:00 PM (Phone, email, and classroom tech support only)
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IT Resources during COVID 19

  • This page lists documentation on how the Biola community can access and use technology resources during the campus closure.
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      Request Appointment        

  • During Covid, the IT Helpdesk in Metzger is open for appointments but not for unscheduled visits.
  • The IT Helpdesk is able to offer support via Remote Computer Screen sharing. For more information on how to sign up for an appointment, please see IT Helpdesk Remote Support.
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         IT Knowledge Base         

This knowledge base collects all tech support documentation available to the public and organizes them into common IT service categories.
  • 5 PM





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titleReport Internet, Wireless, or Network Service Interruptions

Contact IT by sending an email to it.helpdesk@biola.edu or giving us a call at 562-903-4740.

Let us know: 1) Day and time of interruption, 2) Wireless or Internet, 3) Location of the interruption.

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titleRequest Appointment

The IT Helpdesk offers various support and special IT appointments, please see this page for more information: Information Technology Appointments