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Introduction

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These instructions list the process for clearing cache and cookies for the most common used web browsers. This process is often done to troubleshoot browser performance issues due to cache/cookies.

Browser:

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Introduction

Process

Safari

Safari:

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Step
1	Click on the Safari menu and select Preferences.	Image Modified
2	Select the Manage Website Data... button from the Privacy tab.	Image Modified
3	Click the blue Remove Now button.	Image Modified
4	Click on the Safari menu and select Preferences.	Image Modified
5	Check the Show Develop menu in menu bar check box in the Advanced tab.	Image Modified
6	Click on the Develop menu and select Empty Caches.	Image Modified

Chrome

:

Step What to do What it looks like
1 Click on the three dots on the top right of the browser window.
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2 Click on More Tools and select Clear Browsing Data... from the pop-out menu.
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3
Open the Basic tab and select All Time from the drop-down menu.
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Make sure the following check boxes are selected and then click the blue Clear data button.
Cookies and other site data
Cached images and files check boxes are clicked and select Clear data.
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Firefox

:

Step

1 Click on the three lines on the top right of the browser window.
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2 Click on
Preferences (Mac) or Options (PC)
History.
3 Click on
the Privacy & Security tab on the left side of the window.

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4

Click on the Clear Data... button under the Cookies and Site Data header.

Clear recent history
4	In the Time range to clear drop-down menu select Everything.
5	Make sure the check boxes (related to Cookies

&

, Cache and Active logins) are selected

.Click the Clear button

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Click the

blue

Clear Now button.

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Internet Explorer

:

Step

1 Click on the gear icon on the top right of the browser and select Internet options.
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2 Click on the Delete button.
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3
Make sure the following two check boxes are selected and click the Delete button:
Temporary Internet files and website files.
Cookies and website data.
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4 Click Apply.
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Old Version 2

New Version Current

Key

Introduction

Process

Safari

Chrome

Firefox

Step

1 Click on the three lines on the top right of the browser window.
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2 Click on
Preferences (Mac) or Options (PC)
History.
3 Click on
the Privacy & Security tab on the left side of the window.

Internet Explorer

Edge

Step

1 Click on the three dots on the top right of the browser window and select Settings.
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2

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3
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Step
1	Click on the gear icon on the top right of the browser and select Internet options.	Image Modified
2	Click on the Delete button.	Image Modified
3	Make sure the following two check boxes are selected and click the Delete button: Temporary Internet files and website files. Cookies and website data.	Image Modified
4	Click Apply.	Image Modified

Step
1	Click on the three dots on the top right of the browser window and select Settings.	Image Modified
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Page Comparison

Versions Compared

Old Version 2

New Version Current

Key

Introduction

Process

Safari

Chrome

Firefox

Step1Click on the three lines on the top right of the browser window.Image Modified2Click on Preferences (Mac) or Options (PC) History.3Click on the Privacy & Security tab on the left side of the window.

Internet Explorer

Edge

Step1Click on the three dots on the top right of the browser window and select Settings.Image Modified2Image Modified3Image Modified

Step

1 Click on the three lines on the top right of the browser window.
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2 Click on
Preferences (Mac) or Options (PC)
History.
3 Click on
the Privacy & Security tab on the left side of the window.

Step

1 Click on the three dots on the top right of the browser window and select Settings.
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2

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3
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