Versions Compared

Old Version 49

changes.mady.by.user Sam Kalagi

Saved on

compared with

New Version Current

changes.mady.by.user Sam Kalagi

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Introduction

Column

The IT Helpdesk uses Google Chrome Remote Desktop to facilitate computer screen sharing between clients and an IT Helpdesk technician. Remote screen sharing is particularly helpful for troubleshooting issues with software or computer configurations.



Info
titleTwo Ways to Get Remote Help from IT

There are two ways to get IT remote support via ZoomChrome Remote Desktop:

  • Immediate Assistance: Call Biola IT Technical Support and ask to set up a Google Meet support session. Please note that during peak support times, like the beginning of a semester, this option may be limited. Consider a remote support appointment instead.
  • Virtual Appointment (a.k.a. Remote Support): To sign up for a remote support appointment, please see our Information Technology Appointments page, select the Virtual Support appointment, and select a day/time. You will receive an a Google appointment email inviting you to the remote support session, along with a Zoom meeting link. When it's time for the appointment, click on the Zoom meeting link in the email.










...