Phone - Transfer & forward calls

To transfer a caller to another extension 

1. Press the Transfer button. 
2. Dial the desired extension.
3. Communicate the original caller’s name and information. 
4. Press the Transfer button again and hang up. 

To forward calls to another extension

1. Press the Forward all softkey.
2. Dial a number where calls are to be forwarded:
   1. Type 7400 to forward to voicemail.
   2. Type an outside number in the 915625551212 format to forward to an outside phone.

To cancel call forward

1. Press the Forward off softkey.

To place a caller on hold

1. Press the Hold button. 

To return to a caller on hold

1. Press the Resume softkey.