Remove Deleted Voicemails

To Remove Deleted Voicemails Using the Desk Phone

This procedure will guide you through permanently deleting old voicemails from your Cisco Unity voicemail box using your desk phone.

1. From your own phone, press the Messages button. Enter your 6-digit voicemail PIN. 
2. Choose option 3 to review old messages.
3. Choose option 2 for deleted messages.
4. Choose option 2 to erase deleted messages.
5. Choose option 1 to delete the messages.
6. Choose option 1 to delete only voice mail messages.

Note: New messages cannot be left on voice mailboxes that are full. Please remove deleted messages regularly.

To Remove Deleted Voicemails Using the Jabber Client (Mac)

This procedure will guide you through permanently deleting old voicemails from your Cisco Unity voicemail box using the Jabber client.

1. In Jabber, click the Voice Messages button to view your current voicemails.
2. In the upper left of the Voice Messages section of the Jabber client window, click Trash.
   
3. Right-click on one of the deleted messages and select Empty Voicemail Trash. 

Note: New messages cannot be left on voice mailboxes that are full. Please removed deleted messages regularly.

To Remove Deleted Voicemails Using the Jabber Client (Windows)

This procedure will guide you through permanently deleting old voicemails from your Cisco Unity voicemail box using the Jabber client.

1. In Jabber, click the Voice Messages button to view your current voicemails.
2. Change the Type (upper right of Jabber voice messages window) to Deleted to see only messages you have deleted previously.
3. You can right-click on each voicemail individually or select all of them and right-click and choose Delete Permanently.
4. Click Yes in the pop-up window.

Note: New messages cannot be left on voice mailboxes that are full. Please removed deleted messages regularly.