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This page was created as a resource for Biola Staff so that day-to-day work may continue from remote locations.


 How to get access to a computer for working remotely.

If you need to work remotely but do not have a Biola-issued laptop that you can take with you, please use the following Formstack form to assess what type of computer resources are appropriate for you to use. Please fill out this form before taking home a Biola desktop computer — not all desktop computers are configured for home use and they may not function properly off campus.

 How to report what technology equipment you've taken home.

If you have or will take home any technology equipment with asset tags, like desktop computers, monitors, or docks, please let us know by filling out our checkout form. It is critical that Biola be able to track what technology equipment has left campus.


Technology Resources for Working Remotely

ServiceRelated Resource
Tech Support
 How to Request Technical Support

How to Contact Biola Tech Support:

Hours:

  • The IT Helpdesk is available Monday to Friday, 8 a.m. to 5 p.m.

Remote Support:

Appointment:

  • You can create an on-campus appointment to visit IT Helpdesk for assistance. Before setting an appointment contact us and ask about troubleshooting the issue with a remote screen sharing session.
Internet Options
 How to Improve or Get a Home Internet Connection

It’s more important than ever to have a stable, sufficiently fast internet connection while teaching, learning, and working remotely. IT has gathered resources on special internet offers and some tips for improving your existing home internet.

For more information, please see our Off-Campus Internet Connection page.

Computer
 How to Safely Use a Computer for Work

The following documentation describes preventative and responsive directions on how to secure a computer's data as well as protect computer and internet activity.

How to Ensure Your Computer is Secure

Remote Access for Biola on-Campus Systems
 How to Access Biola's on-Campus Systems

If you need to access any of the following Biola on-Campus Systems, you must use a Biola-owned computer and will need to connect to Biola's Secure network using Biola's VPN client (Cisco AnyConnect):

How to Install & Use Cisco AnyConnect (VPN):

Note: Biola has a limited number of VPN licensing that can be used at the same time. If you do not need to access one of the systems above, please do not enable Cisco AnyConnect on your computer. Additionally, please disconnect your VPN once you no longer need to access a Biola on-Campus system.

File Sharing
 How to Share Files Online

Users who may need to use this page include Biola Staff who need to work remotely and need to share files.

Phone
 How to Make or Receive Calls Remotely

Biola Staff have been given access to an application called Cisco Jabber by default. These pages describe how to use Jabber to remotely make and receive calls, change a voicemail pin and forward calls to another number.

If you have Student Workers that need to be able to answer/receive calls on behalf of your department, please contact the IT Helpdesk by calling 562.903.4740 or by emailing it.helpdesk@biola.edu

 Method 1: Use Cisco Jabber on a Biola Computer
StepWhat to doHow to do it
1Install Cisco Jabber on to your Biola computer.
2Log in to Cisco Jabber.Jabber Setup
3Review Cisco's Jabber Quick Start Guide for how to use it

Jabber Quick Start Guide.

 Method 2: Use Cisco Jabber on a Smart Phone
What to doHow to do it
Install Cisco Jabber on smart phone.
Review Cisco's Jabber Quick Start Guide for how to use it.

Jabber Quick Start Guide for iPhone & iPad

Jabber Quick Start Guide for Android

 Method 3: Forward All Calls to a Personal Phone
What to doHow to do it
Manually forward all calls to another phone number.Self Service Portal - Call Forwarding
Web Conferencing
 How to Choose the Right Conferencing Technology Tool

The following page lists and compares common web-conferencing features between BigBlueButton, Google Meet, WebEx and Zoom.

 How to Join a Remote Meeting
Google MeetHow to Join a Google Meet Meeting
WebEx MeetingHow to Join a WebEx Meeting
Zoom*How to Join a Zoom Meeting


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