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Introduction

This page covers frequently asked questions about using Google 2-Step Verification. We are continuing to update this list as additional questions come to us.


Table of Contents

1. What are my options for a 2nd Step?

You have many options for your 2nd step with Google 2-Step Verification:

  • Google Prompt: Google will send a prompt to either the Google or Gmail app on your smartphone. You can simply tap the prompt to prove its you.
  • SMS Text Messages: Google will text a 6-digit verification code to your phone.
  • Phone Call: Google will call your phone, and an automated voice will tell you your 6-digit verification code.
  • Security Key: A security key is a small device that you keep with you. It connects to your phone, tablet, or computer to prove that the person using it is you. 

2. What if I lose phone or Internet service? Can I still access my account?

The Google Authenticator app for iPhone and Android can generate verification codes. It even works when your device has no phone or data connectivity (though it might be hard to check your email without an internet connection!).

3. What if I lose my 2nd Factor?

Biola IT manages all Biola email accounts, we can always help you access your account, even if your 2nd factor is lost or stolen.

Alternatively, you can print out backup codes and keep them in your wallet or purse. These one-time use codes can be used to access your account.

4. Do I need to use my 2nd Factor every time I log in to my account?

No. If you don't want to provide a second verification step each time you sign in on your computer or phone, check the box next to "Don't ask again on this computer."

Important: Only check this box on devices you regularly use and don't share with anyone else.

5. I don’t want to use my cell phone. Can I still use 2FA?

Yes. Cell phones are the most common 2nd factor because so many people have them, but they aren’t necessary. 

You can contact the IT Helpdesk (it.helpdesk@biola.edu) to learn about your options.

6. Do I need a smartphone to use 2FA?

Any phone can be used for 2-Factor Authentication if it can receive phone calls or SMS text messages.

7. Can I still use email clients such as Apple Mail or Microsoft Outlook?

Yes. Google 2-Step Verification is compatible with many third-party email clients. Modern email clients should allow you to authenticate your Gmail account in a browser and will ask you to provide a Google 2-Step Verification code.

Note: If you are using an older email client that doesn't automatically authenticate your account in a browser, you may need to create an app password on your Google security page and enter this code instead of your Gmail account password.

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