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Introduction
This page lists common requests asked after a computer refresh and provides self-help instructions to fulfill the request. If you would like assistance with any instructions linked to from this page, please come to the IT Helpdesk or give us a call at 562.903.4740 and we would be happy to walk you through the process.
How do I set up Cisco AnyConnect (VPN)? |
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Cisco AnyConnect is a VPN (Virtual Private Network) application that allows users to connect to Biola's local, on-campus network from off campus and will protect the connection, even when using public internet access (such as the WiFi at a coffee shop or public library). Please follow the documentation, listed below, in order to set up Cisco AnyConnect. Cisco AnyConnect Setup Documentation: Using Biola's Virtual Private Network (VPN) |
How do I install non-standard software? |
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If you need to install non-standard or specialized software, you can often do so by using your computer's Self Service application. Self Service Software Installation Documentation: |
What do I do if I'm missing a file or folder? |
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If you are missing a file or folder on your new computer, you can restore it using the CrashPlan application. If you are missing more than a handful of files/folders, please contact the IT Helpdesk for assistance by emailing us at it.helpdesk@biola.edu or by calling 562.903.4740. CrashPlan Data Restore Documentation: How to Restore Files from Your CrashPlan Backup |
What do I do if I don't see my browser bookmarks? |
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If a browser on your new computer is missing bookmarks from your old computer, you can restore them using the documentation listed below. Bookmark Restore Documentation: How to Import Bookmarks from a HTML File |
What do I do if I'm missing a Biola printer? |
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If a needed Biola printer is not installed on your computer, you can install it using the documentation listed below. Please note that the IT does not install personal printers or printers not manage through the Pharos Print Management system. Biola Printer Installation Documentation: How to Install Missing Biola Printers |