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Introduction


Biola IT is committed to ensuring that all Biola owned computer operating systems are up-to-date.



Table of Contents


Standard computer and software deployments

Why do we need to upgrade?

To ensure that Biola stays secure and productive, IT must upgrade operating systems and periodically replace older computer hardware. Out-of-date operating systems are a major vulnerability for any organization, and older computer hardware that will not run a secure operating system must be replaced.

Both Microsoft and Apple set expiration dates for their operating systems by no longer providing them with bug fixes and security updates. Apple goes further and makes their older hardware incompatible with their newer, secure operating systems, rendering their older computers obsolete.

What if my department can’t afford to buy a new Mac?

IT is implementing a Computer as a Service model for providing computers to departments. Instead of paying up to $1500 for a new Mac, you can subscribe to receive a computer from IT for about $350, billed annually. The Computer as a Service model has the following benefits:

  • Keeps all Biola owned computers on a regular replacement cycle, which means they will be secure and supported.
  • Creates certainty for departments regarding their annual computer costs.
  • Pays for software licensing and support costs

Can we buy a used computer from IT?

IT doesn’t have many viable, used computers available. In the last two years, Biola increased the life cycle of laptops to five years and the life cycle of desktops to six years. This means that when we decommission faculty and staff computers this summer, they will be near to the end of their useful life and not ideal for redeployment.

What should I do to prepare for an update or replacement?

IT will reach out and let you know if you need to update your OS or replace the computer. Once you hear from us, here are some ways you can prepare for your update or replacement.

Computer software and accessories needs assessment

Please fill out the computer software and accessory needs assessment form before you update your OS or get a new computer. IT will help you select and purchase replacements as needed.

Whenever you receive a new Mac or update your Mac operating system, there is always a chance that your current software, peripherals, or adapters may not be compatible. PC computers do not usually suffer from incompatibility as regularly as Macs, but you still might need to update your older software. Old software can be challenging to install, configure and support, not function well, and create security vulnerabilities.

Back up your data, free up space, and find your application installers

For computer replacements

  • Since we must reinstall applications during computer transfers, you need to ensure you have the application installer files and licenses for any software not provided or installed by IT. Please see our list of standard software installed by IT.
  • If possible, make sure you don’t have more than 200 GB of data on your storage drive (including OS). If you have more than this, we might need more than four hours to set up your computer and transfer all your data. Both Apple and Microsoft have recommendations for making space on your drive. Also, we request that you offload personal data to an external device or cloud storage. Please do not use 3rd party storage like iCloud or Dropbox for Biola data unless pre-approved with IT.

For OS upgrades only (no computer replacement)

  • It’s a good idea to back up your data before updating your OS. Ensure you have a complete and current Crashplan backup, or back up data to a place like Google Drive.
  • Since Crashplan doesn’t back up applications, you need to ensure you have the application installer files and licenses for any software not provided or installed by IT.
  • Make sure you have enough free space on your storage drive.
    • macOS upgrades: Up to 40 GB free, depending on the version.
    • Windows 10 build upgrades: Up to 20 GB free.
    • Please offload personal data to an external device or cloud storage. Don’t use 3rd party storage like iCloud or Dropbox for Biola data (unless authorized by IT).


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