Introduction
This page explains Biola IT's support and repair policies for computer devices.
This topic relates to Device Help.
Biola-Owned Devices
IT manages all Biola-owned desktop, laptop, and mobile devices. This includes acquisition, distribution, repair, replacement, and disposal.
In most cases, computers owned by Biola are not subject to labor charges. We do bill departments for labor and parts on out-of-warranty computers. We will let you know if labor or part charges apply before any work is done.
Personally-Owned Devices
We can service computers owned by students and employees, at competitive prices. We can diagnose and fix the majority of personal computer problems, and there is no charge for the first 15 minutes of walk-up diagnostic work.
Apple Warranty Service
The IT Helpdesk is an Apple Authorized Service Provider (AASP). We provide carry-in and mail-in warranty service and support for Apple computers.
Note: Apple warranty repairs apply only to hardware. All software repairs are subject to labor charges.
Labor Rates
| Service | Charge |
|---|---|
| 15-minute evaluation | Free |
| Diagnostic (problem discovery) - See "About Diagnostic Fee" below. | $40 flat-rate |
| Service/Support | $75/hr |
| Legacy Operating System Service/Support (Windows 7, Mac OS 10.14 and older) | $100/hr |
| Printer Service | $75/hr |
| Data Recover/Transfer (to hard drive, computer, or DVD-R/CD-R) | $75/hr |
| Virus Removal | $75/hr |
| Hardware Install (video card, hard drive, RAM, etc.) | $50 (flat-rate) |
| Operating System Install | $75 (flat-rate) |
| Application Install | $35 (flat-rate) |
| Driver Find & Install | $35 (flat-rate) |
| System Tune-Up (run tools) | $50 (flat-rate) |
| ISP Configuration (documentation required) | $35 (flat-rate) |
The diagnostic fee is included in the first hour of labor.
Customers are responsible for the diagnostic fee, even if they choose not to have Technical Support repair the equipment, or if equipment cannot be repaired.
Payment Options
We accept the following payment types:
- Credit Card
- Cash (exact amount)
- Checks (from Biola students, faculty, and staff only, made payable to Biola University)
- Money orders (made payable to Biola University)
Borrowing Equipment
We have computers that employees can borrow if their assigned computer is checked in for repair.
Housecalls
We can make “housecalls” to employee offices for onsite troubleshooting and service.