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Introduction

The IT Helpdesk uses Zoom to facilitate computer screen sharing between clients and an IT Helpdesk technician. Remote screen sharing is particularly helpful for troubleshooting issues with software or computer configurations.




Two Ways to Get Remote Help from IT

There are two ways to get IT remote support via Zoom:

  • Immediate Assistance: Call the IT Helpdesk at 562-587-8290 and ask to set up a Zoom support session. Please note that during peak support times, like the beginning of a semester, this option may be limited. Consider a remote support appointment instead.
  • Remote Support Appointment: To sign up for a remote support appointment, please see our Tech Support Appointment Calendar, select the Remote Technical Assistance Calendar, and select a day/time. You will receive an email inviting you to the remote support session, along with a Zoom meeting link. When it's time for the appointment, click on the Zoom link in the email.

Directions for Installing Zoom and Joining a Remote Support Session with IT

For your safety, only follow steps 3 or 4 while in direct communication with a Biola IT Helpdesk technician.


 Step 1: Install Zoom on Your Computer


StepWhat to do
1

Go to zoom.us/download.

2

Locate the Zoom Clients for Meetings and click the Download button.

3

Save the installer to your desktop.

4

Locate the installer file and double-click on it to start the install process.

5

Follow the on-screen prompts to install Zoom.


 Step 2: Join the Remote Support Zoom Meeting


StepWhat to do
1For instructions on joining a meeting, please see Zoom's Joining a Meeting documentation.
 Step 3: Share Your Computer Desktop


StepWhat to do
1Click the Share Screen button.
2

Click the Desktop 1 option and then click Share.

 Step 4: Allow Biola IT to Temporarily Control Your Computer


StepWhat to do
1Once you receive the following prompt, click Grant Permission: TechName is asking for permission to remotely control your desktop/application.
2

Mac Users: You may need to grant Zoom the permission to use your computer's screen sharing. If so, do the following:

  1. Click on the Apple icon at the top-left of your computer.
  2. Click System Preferences.
  3. Click Security & Privacy.
  4. Click the Privacy tab.
  5. Click the padlock at the bottom-left of the window and type in your computer password.
  6. Click Accessibility and/or Screen Recording and ensure the checkbox next to Zoom is selected.
  7. Click Apply.


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