Tech Support is a division of Biola IT dedicated to helping students, faculty, and staff use technology well.
How to Report Internet and Wireless Service Interruptions
Contact IT using one of these options if you are having network connection problems:
- Submit a Network Connection Incident Report form (a useful way to quickly report the most relevant information)
- Call 562-903-4740
Network connection problems are often complex and can happen for different reasons --- provide us with as much information as possible so we can effectively troubleshoot and resolve your network connection problems.
Contact Information
Phone: (562) 903-4740
Email: it.helpdesk@biola.edu
Tech Commons Helpdesk: Located on the middle level of the Biola Library.
Remote Screen-sharing: By appointment (see Request Appointment section below)
Tech Support Hours:
- Monday - Thursday: 7:30 AM - 7:00 PM
- Friday: 7:30 AM to 5 PM
- Saturday: 1:00 PM - 5:00 PM (Phone, email, and Tech Commons only)
IT Resources during COVID 19
- This page lists documentation on how the Biola community can access and use technology resources during the campus closure.
Request Appointment
- The IT Helpdesk is able to offer support via Remote Computer Screen sharing. For more information on how to sign up for an appointment, please see IT Helpdesk Remote Support.
IT Knowledge Base
- This knowledge base collects all tech support documentation available to the public and organizes them into common IT service categories.