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Introduction

The IT Helpdesk uses Zoom to allow an IT Helpdesk technician to access your computer remotely. Remote screen sharing is particularly helpful for troubleshooting issues with software or minor computer glitches.



For your safety, only follow steps 6-8 while in direct communication with a Biola IT Helpdesk technician.

Two Ways to Get Remote Help from IT

There are two ways to get IT remote support:

  • Immediate Assistance: Call the IT Helpdesk at 562-587-8290 and ask to set up a Zoom support session. Please note that during peak support times, like the beginning of a semester, this option may be limited. Consider a remote support appointment instead.
  • Remote Support Appointment: To sign up for a remote support appointment, please see our Tech Support Appointment Calendar, select the Remote Technical Assistance Calendar, and select a day/time. You will receive an email inviting you to the remote support session, along with a Zoom meeting link. If you're unable to open Zoom, please note it in your appointment and give us a contact phone number. We will call you at your scheduled appointment time and connect to your computer using Chrome Remote Desktop.
StepWhat to do
1

Go to remotedesktop.google.com/support.

2

Click the blue circle download button and save the installer to your desktop.

3

Run the installer by clicking Accept & Install in your browser.

4

Click Yes in the Open Download browser pop-up window.

5

Follow the on-screen instructions to install Chrome Remote Desktop.

6In your browser, click + Generate Code.
7Give the code to the IT Helpdesk Tech.
8

Click Share on the pop-up window asking if you would like to allow the technician to see and control your computer.

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