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Introduction

Biola uses CrashPlan to back up computer data.

This page explains how to check to see if CrashPlan is backing up your data.

If you suspect that CrashPlan is not backing up, contact the IT Helpdesk using one of the methods listed in the sidebar.

Panel
title"Related Topics"

CrashPlan FAQ

How to Restore Files from Your CrashPlan Backup

How to Exclude Files from a Backup

Check for CrashPlan in Windows

StepWhat to DoHow It Looks
1

Click on the arrow in the System Tray, and look for the CrashPlan icon.

You can put your mouse arrow over

Click on the icon to

see

display the backup status.

Backing up: Backing upImage Removed Image Added

2

Look at the color of the CrashPlan icon.

If the icon is black, then CrashPlan is backing up.

If the icon is gray or absent, then CrashPlan is not backing upIf your computer is not backing up, it will ask you to sign-in to CrashPlan to initiate the backup.

Not backing up:Not backing upImage Removed

Image Added

Check for CrashPlan in Mac OS

Image Removed
StepWhat to DoHow It Looks
1Look for the CrashPlan house icon in the menu bar.Image RemovedImage Added
2

Look at the color of the CrashPlan icon.

If the icon is black, then CrashPlan is backing up.

If the icon is gray or absent, then CrashPlan is not backing up.		 3You can click on the CrashPlan icon to view CrashPlan's status.

Click on the icon to show CrashPlan's status.

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3If your computer is not backing up, it will ask you to sign-in to CrashPlan to initiate the backup.