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Introduction
This page explains the steps for recovering your NetID or password if you don't know it.
If you need to reset your password, follow the steps at How to Reset Your NetID Password.
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How to Recover Your NetID or password
| Step | What to Do | ||||||
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| 1 | Go to login.biola.edu. | ||||||
| 2 | Click on Forgot your NetID or password? | ||||||
| 3 | Type in your personal email address (non-Biola email) and click the Go >> button. Note: If the system doesn't recognize the email address you entered, please contact one of the following Biola departments and let them know you'd like to recover your NetID but your non-Biola email address is not recognized.
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| 4 | Log in to your personal email address and open the password reset link email we sent to you labelled labeled Reset your Biola University account password. | ||||||
| 5 | Your NetID will be listed at the top of the email. | ||||||
| 6. | Use the password reset link to set your password. | ||||||
| 7 | If you don't receive an email and have checked the spam folder in your email address, please call the IT Helpdesk at 562.903.4740 or email us at it.helpdesk@biola.edu. |