How to Respond to an Authentication Error
- Timothy Pinkham
- Brian Hinds (Unlicensed)
Introduction
When attempting to log in to login.biola.edu, you might see the following error message:
This page explains what this error message means and how you should respond.
What This Error Message Means
This authentication error message means that the login system does not recognize the username and password that you've entered. This suggest that either
- you are using a NetID that doesn't exist,
- you are using the wrong password, or
- your account has been disabled in Biola's system.
Your account can become disabled when you lose an official affiliation with Biola. If you are not a current student, alumnus/alumna, or employee, then your account will be disabled, and you will not be able to log in.
How You Should Respond
First, make sure you are using the correct NetID (or Biola ID number) and password.
If you are sure you are using the correct credentials, then follow the instructions below.
If you are... | You should... |
|---|---|
| Current Student, or Alumni 1988 or later | Call the Registrar at (562) 903-4720. Tell them the following:
They will help you. |
| Alumni before 1988 | Call Alumni Relations at (562) 903-4728 or send an email to alumni.biola.edu. Tell them that you can't log in to login.biola or my.biola, but you want to. Alumni Relations staff will work with IT to enable your account, and send you your login information. |
| Staff | Call Human Resources at (562) 903-4757. Tell them the following:
They will help you. |
| Faculty | Call the Office of the Provost at (562) 903-4703. Tell them the following:
|