Account Disabled after Password Reset

Owned by Sam Kalagi
Last updated: May 30, 2023 by Joshua Barber

After a password reset some users will experience their account becoming locked. Often this occurs because one or more devices that the user is logged into have not had their wireless settings updated with the new password. When those devices try and access the network with the old password and are rejected, this is seen as a break-in attempt by our automated system, and the account is disabled.

Step-by-step guide

If your account is disabled after a password reset, please follow these steps:

  1. Contact the staff at Tech Commons at either 562 903 4740, or at it.helpdesk@biola.edu.
  2. Let the staff member know that your account has been disabled after a password reset.
  3. The staff member will endeavor to verify your identity, and then unlock your account for you.
  4. Once your account is unlocked, please go to the wireless settings on all of your devices, forget the Biola NetID network, and then reconnect with your new credentials.