Biola IT Services
Highlights
Classroom & Instructional Help
| Service | Where to get help |
|---|---|
| Classroom Training & Help | Create an appointment and we'll meet you in the classroom |
| After Hours On Call Help | Call (562-903-4740) and use the After Hours prompt |
| Remote Computer Screen sharing | Schedule a remote computer screen sharing appointment |
| Microphones for the Classroom | Please reach out to it.helpdesk@biola.edu for options |
| Zooming a Student into Your Classroom | Instructions on how to Zoom a student into a class session. |
| In Person Help | Visit Tech Commons in the Library |
Biola Account Services
| Services | Description |
|---|---|
| Login & Access Help | Get access to Biola systems and services. |
| eAccounts | Add money to your Student$ or "Faculty n Staff" dollars |
Service Groupings
| Service | Description |
|---|---|
| Accessibility Services | (My Biola Employee Page) The Accessibility Office enables the Biola community to provide the best educational and workplace experience for all students, faculty and staff. Schedule an appointment. |
| Classroom / Instructional Technologies | Technology service and support in computer labs and classrooms. |
| Computer Support Services | Computer Support Services & Pricing |
| Conferencing Technologies | Web and phone conferencing technologies in conference rooms and classrooms |
| Data, Reporting & Analytics | Data analytics tools, dashboards or other business-related data storage or governance. |
| Data Management | File management and data back up services for Students, Staff and Faculty. |
| Desktop & Mobile Device Services | Support and deployment of desktop and mobile devices. |
| Internet and Network | Wired and wireless access for your device. |
| Phones & Jabber (VoIP) | Internet-based and hardline telephone & communication technologies. |
| Print & Copy | Print and copy services on campus for Students, Staff and Faculty. |
| Software | Software available to the Biola community. |
List of Services
| Service | Description |
|---|---|
| Asana | A web-based project and task management tool. |
| Computer Subscription Program | IT is offering a computer subscription program to provide computers to part time employees, student workers, adjunct faculty, and volunteers. |
| Content Sharing Options | Share data with other employees at Biola University. |
| Used by Biola Staff and Faculty to pull course information (e.g. instructor, location, enrollment, etc.) | |
| Biola University protects employee data with a backup system called Code42 CrashPlan Cloud. CrashPlan Cloud automatically and continually backs up your computer from any Internet connection, on or off campus. | |
| Digital Signage | Communicate through digital signs across the Biola campus |
| Equipment Checkout | Biola employees can check out equipment from the Tech Commons. |
| Formstack Forms | Create and manage forms for gathering information. |
| Google Workspace Account | Email, calendaring, and creation/storage of online documents. |
| Guest Computer Access | Guest access to Library public use computers. |
| Media equipment loans | Visit the Tech Commons in the Library to borrow equipment. List of equipment to borrow. |
| Off-Campus Internet Connection | How to get improved service from your existing internet service provider, and alternative ways to get connected to the internet, like mobile hotspots. |
| Slack | A communication tool for teams and interdepartmental collaboration. |
| Standard Biola-Computer Software | A list of the software installed on computers deployed to Biola staff and faculty. |
| Test Scoring | Automated test scoring and reporting Faculty resources. |
| VPN service | Virtual Private Network (VPN) service enable secure access to on-campus services. |
| Vocal Reinforcement Microphones | To help project your voice in the classroom, IT can provide you with microphone options, like wireless lapel mics, wearable speaker packs, and in some locations - podium microphones. |
| Wepa Print & Copy | Information for personal printing at the Library and the Student Union Building. |
| Wireless - How to connect | How to connect to the Biola NetID wireless network. |
| Zoom | Information on using Zoom at Biola |
Information Security Services
| Service | Description |
|---|---|
| News and Updates | Information Security News and Updates for the Biola Community |
| Safe Computing | Keeping you and your data safe and secure |
| Phishing at Biola | Simulated phishing at Biola and what does the the Phishing Alert Button do? |
| IT Policies | The policies that outline acceptable use of Biola IT resources. |