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Introduction

This page explains the steps for opening and using the Dell Kace Self Service website (aka KBOX) on a Windows computer, also called the User Console Library.

Self Service allows you to download and install software.

Note

In order to use kbox.biola.edu, you must be logged in to Biola's Cisco Anyconnect VPN.

Panel
titleRelated Topics

How to Use the Self Service Application on Mac

How to Log In to Self Service

StepWhat to DoHow It Looks
1If you are not connected to Biola's network (you are off-campus), please do so by connecting to VPN using Cisco AnyConnect.
2Please wait 20 minutes after connecting to Biola's network before proceeding to next steps. Make sure your computer does not go to sleep during this 20 minute period.
3

Go to http://kbox.biola.edu.

Log in with your NetID and password.



How to Install Software

StepWhat to DoHow It Looks
1

Select Downloads from the sidebar.

2Click on the link for the installer you'd like to run.
3

Click the Install button.


Panel
titleTip

If you don't see the Install button, try restarting your computer and logging in to Self Service again. If it's still not there, contact the IT Helpdesk.

4

A window will pop up within a few seconds on your computer saying the installation is ready to begin.

Click OK.


5

A confirmation window will appear when the installation has completed.

Click OK.