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This page was created as a resource for Biola Faculty so that teaching, learning, and day-to-day work may continue from remote locations.

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titleHow to get access to a computer for working remotely.

If you need to work remotely but do not have a laptop, please use the following Formstack form to assess what type of computer resources are available and appropriate for you to use. Please fill out this form before taking home a Biola desktop computer — not all desktop computers are configured for home use and they may not function properly off campus.

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titleHow to report what technology equipment you've taken home.

If you have or will take home any technology equipment with asset tags, like desktop computers, monitors, or docks, please let us know by filling out our checkout form. It is critical that Biola be able to track what technology equipment has left campus.

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Technology Resources for Teaching Remotely

ServiceRelated Resource
Tech Support
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titleHow to Request Technical Support

How to Contact Biola Tech Support:

Phone:

562

 562.903.4740

Email:

 

it.helpdesk@biola.edu

HoursMetzger Helpdesk: By appointment

The IT Helpdesk is available Monday to Friday, 8 a.m. to 5 p.m.

Tech Commons Helpdesk: Closed

Remote Support Screen-sharing: By appointment

Appointment:

You can create an on-campus appointment to visit IT Helpdesk for assistance. Before setting an appointment contact us and ask about troubleshooting the issue with a remote screen sharing session.

Tech Support Hours:

  • Monday - Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 12:00 PM
  • Saturday - Sunday: Closed
Internet Options
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titleHow to Improve or Get a Home Internet Connection

It’s more important than ever to have a stable, sufficiently fast internet connection while teaching, learning, and working remotely. IT has gathered resources on special internet offers and some tips for improving your existing home internet.

For more information, please see our Off-Campus Internet Connection page.

Canvas
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titleGeneral Canvas Information
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Canvas URL:https://canvas.biola.edu
Canvas Help:Faculty & TA Canvas Instructions
Email & Calendaring
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titleHow to Use Gmail & Google Calendar
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Google Email and CalendarHow to Use Google Services
File Sharing
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titleHow to Share Files Online
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File Sharing

Content Sharing Options

Phone
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titleHow to Make or Receive Calls Remotely
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This section describes how faculty and staff can use an application called Cisco Jabber to make and receive calls on a Biola extension. It also describes how to forward your calls.

Note: If you have Student Employees that need to make and receive calls for your department, please contact the IT Helpdesk by calling 562.903.4740 or by emailing it.helpdesk@biola.edu.

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titleMethod 1: Use Cisco Jabber on a Biola Computer
StepWhat to doHow to do it
1Install Cisco Jabber on to your Biola computer.
2Log in to Cisco Jabber.Jabber Setup
3Review Cisco's Jabber Quick Start Guide for how to use it

Jabber Quick Start Guide.

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titleMethod 2: Use Cisco Jabber on a Smart Phone
What to doHow to do it
Install Cisco Jabber on smart phone.
Review Cisco's Jabber Quick Start Guide for how to use it.

Jabber Quick Start Guide for iPhone & iPad

Jabber Quick Start Guide for Android

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titleMethod 3: Forward All Calls to a Personal Phone
What to doHow to do it
Manually forward all calls to another phone number.Self Service Portal - Call Forwarding
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titleSelf Service Phone Portal Guides
Virtual Lab Access
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titleHow to Access Virtual Computer Labs
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If you teach a course in an IT-managed computer lab, you should have received an invitation to a virtual lab environment from Apporto. Most computer lab software will be supported in the Apporto Lab Services environment.

How to Log In to Apporto Virtual Lab

Software for Students
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titleHow Students and Faculty Can Access Software
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If you have a general request for how to access software for your students, please use our computer software request form. For access to Microsoft Office, Adobe Creative Cloud, or a list of free software for download, see the directions below.


The following software is available to students and faculty to install on their personal computers:

Web-Conferencing Resources

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titleHow to Choose the Right Web-Conferencing Tool
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The following page lists and compares common web-conferencing features between BigBlueButton, Google Meet, WebEx and Zoom.

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titleHow to Prepare for a Remote Class Session
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Prepare Your Space for Video-Conferencing

Technical Requirements for Canvas

Technical Requirements for a WebEx Class Session

Technical Requirements for a Zoom Class Session

Technical Requirements for a Google Meet Class Session

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titleHow to Schedule a Remote Class Session
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Canvas (BigBlueButton)How to Schedule a Canvas Class Session
Google MeetHow to Schedule a Google Meet Class Session
WebEx Meeting

How to Schedule a WebEx Class Session

Zoom*How to Schedule a Zoom Class Session
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titleHow to Start a Remote Class Session
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Canvas (BigBlueButton)How to Start a Canvas Class Session
Google MeetHow to Start a Google Meet Class Session
WebEx MeetingHow to Start a WebEx Class Session
Zoom*

How to Start a Scheduled Zoom Class Session

How to Start an Unscheduled Zoom Class Session

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titleHow to Join a Remote Class Session
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Canvas (BigBlueButton)How to Join a Canvas Class Session
Google MeetHow to Join a Google Meet Class Session
WebEx MeetingHow to Join a WebEx Class Session
Zoom*How to Join a Zoom Class Session
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titleHow to Invite Additional Participants to a Class Session
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Canvas (BigBlueButton)How to Invite Others to a Canvas Class Session
Google MeetHow to Invite Others to a Google Meet Class Session
WebEx MeetingHow to Invite Others to a WebEx Class Session
Zoom*How to Invite Others to a Zoom Class Session
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titleHow to Share Content in a Remote Class Session
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Canvas (BigBlueButton)How to Share Content in a Canvas Class Session
Google MeetHow to Share Content in a Google Meet Class Session
WebEx MeetingHow to Share Content in a WebEx Class Session
Zoom*How to Share Content in a Zoom Class Session
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titleHow to Record a Remote Class Session
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Canvas (BigBlueButton)How to Record a Canvas Class Session
Google MeetHow to Record a Google Meet Class Session
WebEx MeetingHow to Record a WebEx Class Session
Zoom*How to Record a Zoom Class Session
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titleHow to Add Alternative Web-Conferencing in Canvas
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Biola is directing Faculty to use BigBlueButton in Canvas to facilitate web-conferencing at this time. We do understand some Faculty may be more familiar with other forms of web-conferencing and have curated some instructional pages on how to use Google Meet, WebEx or Zoom in Canvas.

The following pages will also assist if BigBlueButton ever were to encounter a service outage or degradation.

Google MeetHow to Add Google Meet to Your Canvas Course
WebEx Meeting
  1. Schedule a Reoccurring WebEx Class Session
  2. Share the WebEx Class Session URL, Meeting Number and Meeting Password to your Canvas Courses
  3. Start the Meeting at the Designated Days/Times
Zoom*
  1. Schedule a Reoccurring Zoom Class Session
  2. Share the Zoom Class Session URL, Meeting Number and Meeting Password to your Canvas Courses
  3. Start the Meeting at the Designated Days/Times


...