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This page was created as a resource for Biola Faculty so that teaching, learning, and day-to-day work may continue from remote locations.

Expand
titleHow to get access to a computer for working remotely.

If you need to work remotely but do not have a laptop, please use the following Formstack form to assess what type of computer resources are available and appropriate for you to use. Please fill out this form before taking home a Biola desktop computer — not all desktop computers are configured for home use and they may not function properly off campus.

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titleHow to report what technology equipment you've taken home.

If you have or will take home any technology equipment with asset tags, like desktop computers, monitors, or docks, please let us know by filling out our checkout form. It is critical that Biola be able to track what technology equipment has left campus.

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Technology Resources for Teaching Remotely

expandHow to

Prepare

for a Remote Class SessionPrepare

Your Space for Video-Conferencing

Technical Requirements for Canvas

Technical Requirements for a WebEx Class Session

Technical Requirements for a Zoom

Class Session

Technical Requirements for a Google Meet Class Session

How to Schedule a WebEx

Class Session

Zoom*

title

How to Start a

Scheduled Zoom Class Session

How to Start an Unscheduled Zoom

Class SessionHow to Join a Remote

Class Session

700px

How to Join a

Canvas Class SessionHow to Join a

Zoom

Class SessionHow to Invite Others to a Canvas

Class Session

Google Meet

Zoom

*How to Invite Others to a Zoom

Class Session

How to Share Content in a

Remote Class Session

Zoom

*How to Record a WebEx

Class Session

Zoom*

Biola is directing Faculty to use BigBlueButton in Canvas to facilitate web-conferencing at this time. We do understand some Faculty may be more familiar with other forms of web-conferencing and have curated some instructional pages on how to use Google Meet, WebEx or Zoom in Canvas.

The following pages will also assist if BigBlueButton ever were to encounter a service outage or degradation.

  • Schedule a Reoccurring Zoom Class Session
  • Share the Zoom Class Session URL, Meeting Number and Meeting Password to your Canvas Courses
    • Start the Meeting at the Designated Days/Times

    ServiceRelated Resource
    Tech Support
    Expand
    titleHow to Request Technical Support

    Phone: 562.903.4740

    Email:it.helpdesk@biola.edu

    Metzger Helpdesk: By appointment

    Tech Commons Helpdesk: Closed

    Remote Support Screen-sharing: By appointment

    Tech Support Hours:

    • Monday - Thursday: 8:00 AM - 5:00 PM
    • Friday: 8:00 AM - 12:00 PM
    • Saturday - Sunday: Closed
    Internet Options
    Expand
    titleHow to Improve or Get a Home Internet Connection

    It’s more important than ever to have a stable, sufficiently fast internet connection while teaching, learning, and working remotely. IT has gathered resources on special internet offers and some tips for improving your existing home internet.

    For more information, please see our Off-Campus Internet Connection page.

    Canvas
    Expand
    titleGeneral Canvas Information
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    Canvas URL:https://canvas.biola.edu
    Canvas Help:Faculty & TA Canvas Instructions
    Email & Calendaring
    Expand
    titleHow to Use Gmail & Google Calendar
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    Google Email and CalendarHow to Use Google Services
    File Sharing
    Expand
    titleHow to Share Files Online
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    File Sharing

    Content Sharing Options

    Phone
    Expand
    titleHow to Make or Receive Calls Remotely
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    width700px

    This section describes how faculty and staff can use an application called Cisco Jabber to make and receive calls on a Biola extension. It also describes how to forward your calls.

    Note: If you have Student Employees that need to make and receive calls for your department, please contact the IT Helpdesk by calling 562.903.4740 or by emailing it.helpdesk@biola.edu.

    Expand
    titleMethod 1: Use Cisco Jabber on a Biola Computer
    StepWhat to doHow to do it
    1Install Cisco Jabber on to your Biola computer.
    2Log in to Cisco Jabber.Jabber Setup
    3Review Cisco's Jabber Quick Start Guide for how to use it

    Jabber Quick Start Guide.

    Expand
    titleMethod 2: Use Cisco Jabber on a Smart Phone
    What to doHow to do it
    Install Cisco Jabber on smart phone.
    Review Cisco's Jabber Quick Start Guide for how to use it.

    Jabber Quick Start Guide for iPhone & iPad

    Jabber Quick Start Guide for Android

    Expand
    titleMethod 3: Forward All Calls to a Personal Phone
    What to doHow to do it
    Manually forward all calls to another phone number.Self Service Portal - Call Forwarding
    Expand
    titleSelf Service Phone Portal Guides
    Virtual Lab Access
    Expand
    titleHow to Access Virtual Computer Labs
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    If you teach a course in an IT-managed computer lab, you should have received an invitation to a virtual lab environment from Apporto. Most computer lab software will be supported in the Apporto Lab Services environment.

    How to Log In to Apporto Virtual Lab

    Software for Students
    Expand
    titleHow Students and Faculty Can Access Software
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    If you have a general request for how to access software for your students, please use our computer software request form. For access to Microsoft Office, Adobe Creative Cloud, or a list of free software for download, see the directions below.


    The following software is available to students and faculty to install on their personal computers:

    Web-Conferencing Resources

    titleHow to Choose the Right Web-Conferencing Tool
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    The following page lists and compares common web-conferencing features between BigBlueButton, Google Meet, WebEx and Zoom.

    Expand
    title
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    width700px
    Expand
    titleHow to Schedule a Remote Class Session
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    width700px
    Canvas (BigBlueButton)How to Schedule a Canvas Class Session
    Google MeetHow to Schedule a Google Meet Class Session
    WebEx Meeting

    How to Schedule a Zoom Class Session

    Expand

    How to Start a

    Remote Class Session
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    width700px
    Canvas (BigBlueButton)How to Start a Canvas Class Session
    Google MeetHow to Start a Google Meet Class Session
    WebEx MeetingHow to Start a WebEx Class Session
    Zoom*
    Expand
    title
    Column
    width
    		Canvas (BigBlueButton)
    Google MeetHow to Join a Google Meet Class Session
    WebEx MeetingHow to Join a WebEx Class Session
    Zoom*
    Expand
    titleHow to Invite Additional Participants to a Class Session
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    width700px
    Canvas (BigBlueButton)

    How to Invite Others to a

    Google Meet Class Session
    WebEx MeetingHow to Invite Others to a WebEx Class Session
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    		title
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    width700px
    Canvas (BigBlueButton)How to Share Content in a Canvas Class Session
    Google MeetHow to Share Content in a Google Meet Class Session
    WebEx MeetingHow to Share Content in a WebEx Class Session
    How to Share Content in a Zoom Class Session
    Expand
    titleHow to Record a Remote Class Session
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    width700px
    Canvas (BigBlueButton)How to Record a Canvas Class Session
    Google MeetHow to Record a Google Meet Class Session
    WebEx Meeting

    How to Record a Zoom Class Session

    Expand
    titleHow to Add Alternative Web-Conferencing in Canvas
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    width700px
    Google MeetHow to Add Google Meet to Your Canvas Course
    WebEx Meeting
    1. Schedule a Reoccurring WebEx Class Session
    2. Share the WebEx Class Session URL, Meeting Number and Meeting Password to your Canvas Courses
    3. Start the Meeting at the Designated Days/Times
    Zoom*


    ...