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This page was created as a resource for Biola Faculty so that teaching, learning, and day-to-day work may continue from remote locations.

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title	How to get access to a computer for working remotely.

If you need to work remotely but do not have a laptop, please use the following Formstack form to assess what type of computer resources are available and appropriate for you to use. Please fill out this form before taking home a Biola desktop computer — not all desktop computers are configured for home use and they may not function properly off campus.

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Computer Resource Assessment for Working Remotely

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title	How to report what technology equipment you've taken home.

If you have or will take home any technology equipment with asset tags, like desktop computers, monitors, or docks, please let us know by filling out our checkout form. It is critical that Biola be able to track what technology equipment has left campus.

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Technology equipment checkout form (desktop computers, external monitors and docks)

Technology Resources for Teaching Remotely

Service

Related Resource

Tech Support

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title	How to Request Technical Support

Phone: 562.903.4740

Email:it.helpdesk@biola.edu

Metzger Helpdesk: By appointment

Tech Commons Helpdesk: Closed

Remote Support Screen-sharing: By appointment

Tech Support Hours:

Monday - Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed

Internet Options

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title	How to Improve or Get a Home Internet Connection

It’s more important than ever to have a stable, sufficiently fast internet connection while teaching, learning, and working remotely. IT has gathered resources on special internet offers and some tips for improving your existing home internet.

For more information, please see our Off-Campus Internet Connection page.

Canvas

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title	General Canvas Information

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Canvas URL:	https://canvas.biola.edu
Canvas Help:	Faculty & TA Canvas Instructions
Training:	Canvas Training Resources

Email & CalendaringCollaboration Services

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title	How to Use Gmail & Google Calendar

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Google Email and Calendar

How to Use Google Services

File Sharing

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title	How to Share Files Online

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File Sharing

Content Sharing Options

Phone

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title	How to Make or Receive Calls Remotely

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This section describes how faculty and staff can use an application called Cisco Jabber to make and receive calls on a Biola extension. It also describes how to forward your calls.

Note: If you have Student Employees that need to make and receive calls for your department, please contact the IT Helpdesk by calling 562.903.4740 or by emailing it.helpdesk@biola.edu.

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title	Method 1: Use Cisco Jabber on a Biola Computer

Step	What to do	How to do it
1	Install Cisco Jabber on to your Biola computer.	Install Jabber on a Mac Install Jabber on Windows
2	Log in to Cisco Jabber.	Jabber Setup
3	Review Cisco's Jabber Quick Start Guide for how to use it	Jabber Quick Start Guide.

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title	Method 2: Use Cisco Jabber on a Smart Phone

What to do

How to do it

Install Cisco Jabber on smart phone.

Review Cisco's Jabber Quick Start Guide for how to use it.

Jabber Quick Start Guide for iPhone & iPad

Jabber Quick Start Guide for Android

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title	Method 3: Forward All Calls to a Personal Phone

What to do	How to do it
Manually forward all calls to another phone number.	Self Service Portal - Call Forwarding

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title	Self Service Phone Portal Guides

Virtual Lab Access

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title	How to Access Virtual Computer Labs

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If you teach a course in an IT-managed computer lab, you should have received an invitation to a virtual lab environment from Apporto. Most computer lab software will be supported in the Apporto Lab Services environment.

How to Log In to Apporto Virtual Lab

Software for Students

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title	How Students and Faculty Can Access Software

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If you have a general request for how to access software for your students, please use our computer software request form. For access to Microsoft Office, Adobe Creative Cloud, or a list of free software for download, see the directions below.

The following software is available to students and faculty to install on their personal computers: