Versions Compared

Old Version 5

changes.mady.by.user Brian Hinds (Unlicensed)

Saved on

compared with

New Version 6

changes.mady.by.user Brian Hinds (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Introduction

Column

This page lists two potential workarounds users can follow if they receive a "Cannot start app Vena Cloud" error when trying open Vena in Citrix Workspace.


Error Message Screenshot:

Column

Workaround 1: Open Vena from the Browser

Column
width100%
StepWhat to do
1Go to citrix.biola.edu.
2Log in using your NetID & password.
3Click the user's name at the top-right of the window.
4Select Activate.
5Allow the file to save to the computer.
6Open the downloaded file and allow it to replace the Biola profile on the computer.
7

If these steps allow Vena to open, let IT know so that we can continue to work to resolve the root cause of this issue.

If these steps do not work, continue to the next workaround.

Column

Workaround 2: Open Vena through All Applications Menu

Column
width100%
StepWhat to do
1Open Citrix Workspace.
2Click the + icon toward the left-side of the window.
3Click All Applications.
4Click the application you wish to open.
5If these steps allow Vena to open, let IT know so that we can continue to work to resolve the root cause of this issue.