Introduction

This page lists two potential workarounds users can follow if they receive a "Cannot start app Vena Cloud" error when trying open Vena in Citrix Workspace.

Please let IT know at it.helpdesk@biola.edu or 562.903.4740 if either of these workarounds help you access Vena or not. This will help us identify and resolve the root cause of the issue.

Error Message Screenshot:

Workaround 1: Open Vena from the Browser

Step	What to do	What it looks like
1	Go to citrix.biola.edu.
2	Log in using your NetID & password.
3	Click the user's name at the top-right of the window.
4	Select Activate.
5	Allow the file to save to the computer.
6	If it doesn't open automatically, open the downloaded file.
7	Click Add or Agree when asked if you want to add/use Biola provided by Biola University. Note: If asked if you want to replace the current Profile on your computer, click Yes.
8	Email or call IT to let us know these instructions helped you access Vena. If these steps do not work, continue to the next workaround.

Workaround 2: Open Vena through All Applications Menu

Step	What to do	What it looks like
1	Open Citrix Workspace.
2	If needed, log in using your NetID & password.
3	Click the + icon toward the left-side of the window.
4	Click All Applications.
5	Click the application you wish to open.
6	Email or call IT to let us know these instructions helped you access Vena.

Biola IT Services

"Cannot start app Vena Cloud" Error Troubleshooting

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Introduction

Workaround 1: Open Vena from the Browser

Workaround 2: Open Vena through All Applications Menu

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