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"Cannot start app Vena Cloud" Error Troubleshooting
"Cannot start app Vena Cloud" Error Troubleshooting
Introduction
This page lists two potential workarounds users can follow if they receive a "Cannot start app Vena Cloud" error when trying open Vena in Citrix Workspace.
Please let IT know at it.helpdesk@biola.edu or 562.903.4740 if either of these workarounds help you access Vena or not. This will help us identify and resolve the root cause of the issue.
Error Message Screenshot:
Workaround 1: Open Vena from the Browser
Step | What to do | What it looks like |
---|---|---|
1 | Go to citrix.biola.edu. | |
2 | Log in using your NetID & password. | |
3 | Click the user's name at the top-right of the window. | |
4 | Select Activate. | |
5 | Allow the file to save to the computer. | |
6 | If it doesn't open automatically, open the downloaded file. | |
7 | Click Add or Agree when asked if you want to add/use Biola provided by Biola University. Note: If asked if you want to replace the current Profile on your computer, click Yes. | |
8 | Email or call IT to let us know these instructions helped you access Vena. If these steps do not work, continue to the next workaround. |
Workaround 2: Open Vena through All Applications Menu
Step | What to do | What it looks like |
---|---|---|
1 | Open Citrix Workspace. | |
2 | If needed, log in using your NetID & password. | |
3 | Click the + icon toward the left-side of the window. | |
4 | Click All Applications. | |
5 | Click the application you wish to open. | |
6 | Email or call IT to let us know these instructions helped you access Vena. |
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