Browser Troubleshooting for Websites and Web Apps

Make sure all browser updates are installed.

Go to the following website and make sure the problem is not with the website or web app itself: https://downforeveryoneorjustme.com/.

• If you get confirmation that the website or web app is not down, proceed with the next step.

Use an Incognito/Private/InPrivate Window.

Disable browser extensions, one-by-one, and test web app functionality after each extension is disabled. Repeat until all extensions are disabled or the problem goes away.

• If the problem is resolved after disabling a particular extension, you may need to uninstall and reinstall it, or consider uninstalling it permanently.

Try using another browser.

• If the problem does not happen in a different browser, you may need to uninstall and reinstall the non-functional browser to the latest version.
• If the problem does not go away and you have access to another computer, try the next step

Try using a different computer on the same WiFi network connection.

• If the problem does not continue happening on a different computer, you may have a problem with the original computer. Please reach out to us for next steps.
• If the problem continues, please proceed to the next step.

Try using a mobile device with a cellular data connection (not on wifi internet).

• If the problem does not continue, there is a chance you have a problem with your WiFi internet connection.
• If you are at home (not on Biola's network) you can reach out to your Internet Service Provider for assistance.
• If you are at Biola using the Biola network, reach out to us so we can help you troubleshoot your WiFi internet connection on your computer.