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Introduction

This page explains the steps that faculty and staff  follow for opening and using the Dell Quest Kace Self Service website (aka KBOX) on a Windows computer, also called the User Console Library.

Self Service allows you to download and install Biola licensed software.

Note

In order to use kbox.biola.edu, you must be logged in to Biola's Cisco Anyconnect VPN.

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titleRelated Topics

How to Use the Self Service Application on a Mac

How to Log In to Self Service

1
StepWhat to Do
How It Looks
Details
1Ensure you are connected to Biola's secured network.
2Please wait 20 minutes after connecting to Biola's network before proceeding to next steps. Make sure your computer does not go to sleep during this 20 minute period.
3

Go to http://kbox.biola.edu.

Log in with your NetID and password.

 

 

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Login Screen for KBOXImage Added

How to Install Software

StepWhat to DoHow It Looks
1

Select

User Console Library on the left of the page after logging-in.Image Removed

Downloads from the sidebar.

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2Click on the link for the installer you'd like to run.
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3

Click the

"

Install

Now"

button.

 


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titleTip

If you don't see the

"

Install

Now"

button, try restarting your computer and logging

-

in to Self Service again. If it's still not there, contact the IT Helpdesk.

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4

A window will pop

-

up within a few seconds on your computer saying the installation is ready to begin.

Click

"Ok

OK.

"

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5

A confirmation window will appear when the installation has completed.

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Click OK.

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