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Introduction
This page explains the steps for finding recovering your NetID or password if you don't know them alreadyit.
If you need to reset your password, follow the steps at How to Reset Your NetID Password.
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How to
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Recover Your NetID
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| Step | What to Do |
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| 1 | Go to |
| myaccount.biola.edu |
| 2 | Click on |
| Forgot your NetID or password? |
| 3 | Type in your |
personal email address (non-Biola email) and click the Go >> button. |
Click on one of the "click here" links.
Password reset link: If you choose the first option, the login system will send a password reset link to the alternate personal email address on file. This email message will include your NetID.
Security questions: This option will only appear if you have previously configured your security questions. If you don't see this option, or if you forgot your answers, you'll have to use the password reset link option. Once you're logged in, you can choose new security questions.
What to Do If It Doesn't Work
If the procedure above doesn't work, follow the instructions below.
| If you're a(n)... | You should... |
|---|---|
| Current Student | Come to the IT Helpdesk in lower Metzger. Bring your picture ID card. If you can't come to the IT Helpdesk, call the Registrar at (562) 903-4720. Tell them the following:
Once you have a personal email address in the system, start over at "How to Find Your NetID or Password" above. |
| Alumnus or Alumna | Call Alumni Relations at (562) 903-4728 or send an email to alumni.biola.edu. Tell them the following:
Alumni Relations staff will work with IT to put your personal email address into the system. IT will send a password reset link to your personal email address. |
| Employee | Come to the IT Helpdesk in lower Metzger. Bring your picture ID card. |
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Note: If the system doesn't recognize the email address you entered, please contact one of the following Biola departments and let them know you'd like to recover your NetID but your non-Biola email address is not recognized.
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| 4 | Log in to your personal email address and open the password reset link email we sent to you labeled Reset your Biola University account password. | |||||
| 5 | Your NetID will be listed at the top of the email. | |||||
| 6 | If you don't receive an email and have checked the spam folder in your email address, please call the IT Helpdesk at 562.903.4740 or email us at it.helpdesk@biola.edu. |