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If Cisco Jabber is not working properly even after restarting the application or the computer, please follow these steps to reset the application and sign in again.

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1. Select Sign Out from the Jabber drop down menu
   
2. Click on Reset Jabber
   
   Re-enter your email address, then your NetID and NetID password to sign in again
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   1. Note: On Mac Jabber 12.7+, the domain isn't cleared from Jabber config (which means after reset only the NetID/password screen is displayed) unless you also remove /Users/<userid>/Library/Application Support/Cisco/Unified Communications/Jabber. You may also clear logs by removing /Users/<userid>/Library/Logs/Jabber/).
   1. Enter your email address (use NetID@biola.edu if off-campus & not on VPN)
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   2. Click Continue
   3. Enter your NetID password in the password field
   4. Click Sign In to login to Jabber