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Introduction

This page explains the steps for finding your NetID or password if you don't know them already.

If you need to reset your password, follow the steps at How to Reset Your NetID Password.

 

Related Topics

 

How to Find Your NetID or Password

StepWhat to DoHow It Looks
1Go to login.biola.edu.
2Click on "Forgot your NetID or password?"
3

Type your Biola ID number into the field, and click Go.

4

Click on one of the "click here" links.

Password reset link: If you choose the first option, the login system will send a password reset link to the alternate personal email address on file. This email message will include your NetID.

Security questions: This option will only appear if you have previously configured your security questions. If you don't see this option, or if you forgot your answers, you'll have to use the password reset link option. Once you're logged in, you can choose new security questions.

 

What to Do If It Doesn't Work

If the procedure above doesn't work, follow the instructions below.

If you're a(n)...You should...
Current Student

Come to the IT Helpdesk in lower Metzger. Bring your picture ID card.

If you can't come to the IT Helpdesk, call the Registrar at (562) 903-4720.

Tell them the following:

  1. You have already tried the instructions given by IT.
  2. You need the Registrar to add a personal email address to your account in Biola's system.

Once you have a personal email address in the system, start over at "How to Find Your NetID or Password" above.

Alumnus or Alumna

Call Alumni Relations at (562) 903-4728 or send an email to alumni.biola.edu.

Tell them the following:

  1. You have already tried the instructions given by IT.
  2. You are having trouble logging in to Biola's system to look at your account information.

Alumni Relations staff will work with IT to put your personal email address into the system. IT will send a password reset link to your personal email address.

EmployeeCome to the IT Helpdesk in lower Metzger. Bring your picture ID card.

Special Case for Returning Students

In some cases, a student will leave the university before completing the minimum number of required units to achieve Alumni status.

Then, in the future, the student will return to the university. They will have a NetID, but Biola's system will not allow them to do anything with it.

If you suspect that this is your situation, you should contact your Admissions counselor so that they can make sure your account gets reactivated.

 

 

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