Introduction
Some users have reported an inability to share content in Zoom after upgrading the macOS on their computer. When they attempt to share content, they encounter error icons with an exclamation point.
This page lists the steps needed to resolve the issue.
macOS Big Sur or Later
| Step | How to do it. | How it looks |
|---|---|---|
| 1 | In Zoom, double-click your desired share option. | |
| 2 | Click Open System Preferences on the Zoom pop-up window. |  |
| 3 | In the Apple System Preferences window, click the padlock at the bottom left, type your computer password and click Unlock. |
|
| 4 | Check the box next to zoom.us. Note: If you do not see the zoom.us option, you will need to uninstall and re-install Zoom. |
|
| 5 | Click Quit & Reopen. |
|
macOS Mojave or Earlier
| Step | How to do it. | How it looks |
|---|---|---|
| 1 | In Zoom, double-click your desired share option. | |
| 2 | Click Open System Preferences on the Zoom pop-up window. | |
| 3 | In the Apple System Preferences window, click the padlock at the bottom left, type your computer password and click Unlock. | |
| 4 | Check the box next to zoom.us. | |
| 5 | Click Quit & Reopen. |