Mac Users - resolving communication problems between your computer and Biola's management servers
Your Biola Mac may not be properly receiving instructions from Biola IT’s management servers. Follow these directions to ensure your computer is communicating with Biola’s servers.
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | ||
| 2 | Click on the downloaded application to install. | |
| 3 | Follow the prompts to complete the installation. |
Mac Users - check that your Mac operating system isn’t too old to run the Code42 Crashplan version 10
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | Click the Apple icon in the corner of your desktop screen | |
| 2 | Choose About this Mac | |
| 3 | You will see the name of the macOS (e.g. Monterey), as well as the version number (e.g. 12.0). If you have anything less than Catalina, version 10.15, you must upgrade your operating system to run the latest version of Crashplan. Starting June 15th, Biola IT will be communicating instructions on how to upgrade your operating system via an on-screen popup on your computer. Please follow the instructions provided. Once your computer has the minimum required operating system, the new Crashplan Cloud will automatically download to your computer. |
|
| 4 | Initiate a temporary backup of your computer via Google Drive for Desktop by downloading the application to your Biola computer and signing in with your Biola Google credentials. | |
| 5 | Open Google Drive for Desktop. | |
| 6 | Click Settings | |
| 7 | On the left, click Folders from your computer. | |
| 8 | From this menu, you can add folders like your Desktop and Documents to sync with Drive, and you can edit preferences of folders that are already synced. |
Windows Users that have been working primarily off-campus
If you have been working off-campus on your Biola-issued Windows computer, then you may not have received instructions from our management servers to download the new client. Follow the directions below to download and install the new client.
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | ||
| 2 | Click on the downloaded file to install Code42 Crashplan version 10 | |
| 3 | Wait five to ten minutes. | |
| 4 | Check to see that Crashplan is running by clicking the task tray in the bottom right and selecting the Crashplan icon. |
|
