CrashPlan Cloud FAQ
- Timothy Pinkham
- Former user (Deleted)
- Joshua Barber
Owned by Timothy Pinkham
Introduction
This page answer the most common CrashPlan Cloud questions.
CrashPlan Cloud FAQ
| How do I start backing up? |
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To begin backing up your computer using CrashPlan, you will need to have the Code42 software installed on your Biola-issued computer. For new employees, this happens when you receive your computer for the first time. If you would like to verify whether your computer is backing up, please follow these instructions: |
Who is eligible for CrashPlan Cloud? |
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| All full-time employees who use a Biola-issued computer is eligible for CrashPlan Cloud. |
| What data will get backed up? |
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| CrashPlan Cloud will backup all files on your computer. CrashPlan Cloud does not back up operating systems, programs, or applications. |
| How long will the initial backup take? |
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| Your first CrashPlan Cloud backup may take a few minutes to several days (up to 2 weeks) to complete, depending on the amount of data. |
| Where is the backup data stored? |
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| The backups are stored on the Code42 cloud server. |
| What if the backup is interrupted? |
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| CrashPlan Cloud will automatically resume the backup of your computer’s data files anytime you are connected to the internet (and your computer is powered on). |
| What do I need to do once my computer is set up? |
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You do not have to do anything. CrashPlan Cloud will continue to backup your computer regularly without any interaction. The backups following the initial backup are incremental and therefore much quicker than the first. |
| How many computers can I back up? |
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| Each full-time employee is licensed to back up any Biola-issued computers assigned to them. |
| Will my CrashPlan Cloud work from off campus? |
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| Yes, CrashPlan Cloud will continue to back up whenever your computer is connected to the internet. |
| How can I get lost data back? |
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| You can restore files on your own from the Code42 desktop client or through Biola’s CrashPlan Cloud website. |
| What if I've lost everything? |
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| If you experience catastrophic data loss, please contact the IT Helpdesk for assistance with a CrashPlan Cloud full system restore. |
| Can you take me off the list for receiving emails about backup warnings? |
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| The warning emails you receive letting you know that a device you are responsible for is not backing up are automated and cannot be selectively turned off for specific devices. If you know you don't use the computer regularly you can simply ignore the Crashplan Cloud warnings. Otherwise, it is best to pay attention to the warnings as they indicate the data on the computer may be lost if there is a hardware failure. |