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Introduction

There are several reasons your computer may not automatically download and install the Code42 Crashplan version 10 client. This page will explain some common reasons and how to resolve them.


Mac Users - resolving communication problems between your computer and Biola's management servers

Your Biola Mac may not be properly receiving instructions from Biola IT’s management servers.  Follow these directions to ensure your computer is communicating with Biola’s servers.

StepWhat to DoWhat It Looks Like
1

Click on this link to download the fix.


2Click on the downloaded file.
3

Follow the prompts to install the file.



Mac Users - check that your Mac operating system isn’t too old to run the latest version

StepWhat to DoWhat It Looks Like
1

Click the Apple icon in the corner of your desktop screen


2

Choose About this Mac


3



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