Mac Users - resolving communication problems between your computer and Biola's management servers
Your Biola Mac may not be properly receiving instructions from Biola IT’s management servers. Follow these directions to ensure your computer is communicating with Biola’s servers.
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | Click on this link to download the fix. | |
| 2 | Click on the downloaded file. | |
| 3 | Follow the prompts to install the file. |
Mac Users - check that your Mac operating system isn’t too old to run the Code42 Crashplan version 10
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | Click the Apple icon in the corner of your desktop screen | |
| 2 | Choose About this Mac | |
| 3 | You will see the name of the macOS (e.g. Monterey), as well as the version number (e.g. 12.0). If you have anything less than Catalina, version 10.15, you must upgrade your operating system to run the latest version of Crashplan. Starting June 15th, Biola IT will be communicating instructions on how to upgrade your operating system via an on-screen popup on your computer. Please follow the instructions provided. Once your computer has the minimum required operating system, the new Crashplan Cloud will automatically download to your computer. |
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| 4 | Initiate a temporary backup of your computer via Google Drive for Desktop by by downloading the application to your Biola computer and signing in with your Biola Google credentials. |
Windows Users that have been working primarily off-campus
If you have been working off-campus on your Biola-issued Windows computer, then you may not have received instructions from our management servers to download the new client. Follow the directions below to download and install the new client.
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | Use this link to download the Code42 Crashplan version 10 client. | |
| 2 | Open the downloaded file to install the client. | |
| 3 | Launch the Code42 Crashplan client. | |
| 4 | Enter your Biola email address for the user name. Do not enter your password yet. |
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| 5 | Enter the server address: http://clients.us2.crashplan.com/ | |
| 6 | Click Continue | |
| 7 | Enter your NetID password in the password field. |
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