Mac Users - resolve communication problems between your computer and Biola's management servers
Your Biola Mac may not be properly receiving instructions from Biola IT’s management servers. Follow these directions to ensure your computer is communicating with Biola’s servers.
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | ||
| 2 | Click on the downloaded application to install. | |
| 3 | Follow the prompts to complete the installation. |
Mac Users - check that your Mac operating system isn’t too out-of-date to run the Code42 Crashplan version 10
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | Click the Apple icon in the corner of your desktop screen | |
| 2 | Choose About this Mac | |
| 3 | You will see the name of the macOS (e.g. Monterey), as well as the version number (e.g. 12.0). If you have anything less than Catalina, version 10.15, you must upgrade your operating system to run the latest version of Crashplan. Starting June 15th, Biola IT will be communicating instructions on how to upgrade your operating system via an on-screen popup on your computer. Follow the instructions provided AFTER you initiate a temporary backup using the directions below. |
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| 4 | Once your computer has the minimum required operating system, the new Crashplan Cloud will automatically download to your computer and begin backing up. |
Initiate a temporary backup of your computer while you wait for your OS upgrade.
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | ||
| 2 | Open the file to install Google Drive for Desktop. |
|
| 3 | Launch Google Drive for Desktop from your task bar. | |
| 4 | Sign in with your Biola Google credentials. | |
| 5 | Click Settings |
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| 6 | Click Add folder to select which folders you want to back up to Google Drive. The folders you select will appear in the list below. Keep in mind that the more data you choose to back up the longer it will take to finish. |
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| 7 | You will know your backup is complete when you open Google Drive for Desktop and see "Everything is up to date". |
|
 | Always ensure you have a backup of your data before you initiate an operating system upgrade. |
Windows Users that have been working primarily off-campus
If you have been working off-campus on your Biola-issued Windows computer, then you may not have received instructions from our management servers to download the new client. Follow the directions below to download and install the new client.
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | ||
| 2 | Click on the downloaded file to install Code42 Crashplan version 10 | |
| 3 | Wait five to ten minutes. | |
| 4 | Check to see that Crashplan is running by clicking the task tray in the bottom right and selecting the Crashplan icon. |
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Windows Users - check that your operating system isn’t too out-of-date to run the Code42 Crashplan version 10
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | Click this link to open the "About" settings in Windows | |
| 2 | Scroll down to the section titled Windows specifications |
|
| 3 | Check the number next to OS build (e.g. 19043.xxxx) Any version less than OS Build 19042.xxxx does not support the current Code42 Crashplan version 10 and will need to be upgraded. |
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| 4 | Follow these directions to initiate a computer operating system upgrade AFTER you temporarily back up your computer using the directions below. Never perform a full version update without a backup of your data. | |
 | ** Computers with OS build 14393.xxxx or older will need to make an appointment with IT to get your operating system updated. |
Before you initiate an OS update, perform a temporary backup of your computer.
| Step | What to Do | What It Looks Like |
|---|---|---|
| 1 | ||
| 2 | Open the file to install Google Drive for Desktop. |
|
| 3 | Launch Google Drive for Desktop from your task bar. | |
| 4 | Sign in with your Biola Google credentials. | |
| 5 | Click Settings |
|
| 6 | Click Add folder to select which folders you want to back up to Google Drive in the cloud. The folders you select will appear in the list below. Keep in mind that the more data you choose to back up the longer it will take to finish. |
|
| 7 | You will know your backup is complete when you open Google Drive for Desktop and see "Everything is up to date". |
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