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Cisco AnyConnect is a VPN (Virtual Private Network) application that allows users to connect to Biola's local, on-campus network from off campus and will protect the connection, even when using public internet access (such as the WiFi at a coffee shop or public library). Please follow the documentation, listed below, in order to set up Cisco AnyConnect.

Cisco AnyConnect Setup Documentation: Using Biola's Virtual Private Network (VPN)

Citrix Workspace (formerly known as Citrix Receiver) is an application that allows you to use Windows applications (such as Vena or NVivo) stored on a server.

Citrix Workspace Setup Documentation: How to Run Citrix Workspace

If you need to install non-standard or specialized software, you can often do so by using your computer's Self Service application.

Self Service Software Installation Documentation: 

• Mac: How to Use the Self Service Application on Mac
• Windows: How to Use the Self Service Application on Windows

If you are missing a file or folder on your new computer, you can restore it using the CrashPlan application. If you are missing more than a handful of files/folders, please contact the IT Helpdesk for assistance by emailing us at it.helpdesk@biola.edu or by calling 562.903.4740.

CrashPlan Data Restore Documentation: How to Restore Files from Your CrashPlan Backup

If a browser on your new computer is missing bookmarks from your old computer, you can restore them using the documentation listed below.

Bookmark Restore Documentation: How to Import Bookmarks from a HTML File

If a needed Biola printer is not installed on your computer, you can install it using the documentation listed below. Please note that the IT does not install personal printers or printers not manage through the Pharos Print Management system.

Biola Printer Installation Documentation: How to Install Missing Biola Printers

The documentation link (listed below) contains relevant computer specifications (e.g. RAM or hard drive size, processor speed or external ports). Please note that some external ports on your computer may have changed from the computer you returned to IT and the one you just received.

Current Biola Computer Specifications: Employee Computer Models

Biola requires all Biola-owned laptop, desktop, and lab/public computers to be locked down using a lockdown kit. In the event of a computer theft, insurance claims will only be filed for computers that were locked down. If you would like assistance installing the lockdown kit, please contact the Helpdesk at it.helpdesk@biola.edu or call us at 562.903.4740.