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Introduction

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This page lists two potential workarounds users can follow if they receive a "Cannot start app Vena Cloud" error when trying open Vena in Citrix Workspace.

Please let IT know at it.helpdesk@biola.edu or 562.903.4740 if either of these workarounds help you access Vena or not. This will help us identify and resolve the root cause of the issue.


Error Message Screenshot:


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Workaround 1: Open Vena from the Browser

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StepWhat to doWhat it looks like
1Go to citrix.biola.edu.

2Log in using your NetID & password.
3Click the user's name at the top-right of the window.

4Select Activate.
5Allow the file to save to the computer.

6If it doesn't open automatically, open the downloaded file.
7

Click Add or Agree when asked if you want to add/use Biola provided by Biola University.

Note: If asked if you want to replace the current Profile on your computer, click Yes.


8

Email or call IT to let us know these instructions helped you access Vena.

If these steps do not work, continue to the next workaround.



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Workaround 2: Open Vena through All Applications Menu

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StepWhat to doWhat it looks like
1Open Citrix Workspace.
2If needed, log in using your NetID & password.
3Click the + icon toward the left-side of the window.

4Click All Applications.

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5Click the application you wish to open.
6Email or call IT to let us know these instructions helped you access Vena.