Introduction
This page lists two potential workarounds users can follow if they receive a "Cannot start app Vena Cloud" error when trying open Vena in Citrix Workspace.
Please let IT know at it.helpdesk@biola.edu or 562.903.4740 if either of these workarounds help you access Vena or not. This will help us identify and resolve the root cause of the issue.
Error Message Screenshot:
Workaround 1: Open Vena from the Browser
| Step | What to do | What it looks like |
|---|---|---|
| 1 | Go to citrix.biola.edu. |
|
| 2 | Log in using your NetID & password. | |
| 3 | Click the user's name at the top-right of the window. |
|
| 4 | Select Activate. | |
| 5 | Allow the file to save to the computer. |
|
| 6 | If it doesn't open automatically, open the downloaded file. | |
| 7 | Click Add or Agree when asked if you want to add/use Biola provided by Biola University. Note: If asked if you want to replace the current Profile on your computer, click Yes. | |
| 8 | Email or call IT to let us know these instructions helped you access Vena. If these steps do not work, continue to the next workaround. |
Workaround 2: Open Vena through All Applications Menu
| Step | What to do | What it looks like |
|---|---|---|
| 1 | Open Citrix Workspace. | |
| 2 | If needed, log in using your NetID & password. | |
| 3 | Click the + icon toward the left-side of the window. |
|
| 4 | Click All Applications. |
|
| 5 | Click the application you wish to open. | |
| 6 | Email or call IT to let us know these instructions helped you access Vena. |
