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Table of Contents

Table of Contents
minLevel3
excludeIntroduction
separatordisc

Panel
titleZoom Account License

IT will provide a Zoom license for teaching faculty by request. Faculty will need to submit a Zoom One Pro activation form to request a Zoom license.

Column
Need Help?

Please contact Biola Tech Support. For contact information, methods, and hours please visit our Biola IT Technical Support page.

Zoom is a reliable, powerful, intuitive video conferencing platform. It allows multiple participants to virtually meet when face-to-face meetings are not possible.



Expand
titleZoom Quick Start Guide
Column
Expand
titleHost a Video Meeting
Column
StepWhat to doHow to do it
1Download & install Zoom.

How to Install & Log In to Zoom

2

Schedule your meeting.

How to Schedule a Zoom Meeting

3

Prepare your space and computer for the meeting.

Expand
titleHow to Prepare Your Space for a Meeting
Column
width500px
StepWhat to do
1Start your meeting from a location or room which is going to have minimal background noise. Furthermore, if your meeting agenda includes topics that are confidential, you may prefer to sit in a private room.
2If possible use a good headset. If that isn’t an option, do your best to make sure you aren’t going to be adding a lot of noise to the meeting. You may need to turn off your fan, close a window or whatever else you have to do to keep your environment quiet. Sound quality matters – it is even more important than video quality.
4If you are in a meeting room, connect your computer to the meeting room equipment.
Expand
titleHow to Connect to a Vaddio Unit
StepWhat to Do
1Turn on the TV.
2Change the TV input to Vaddio or Camera, whichever is available.
3Plug the HDMI or VGA cable into your computer.
4
If necessary, press the    button to switch between HDMI and VGA.
5Plug the USB cable from the base station into your computer.
6

Connect to the video meeting.

7

Press the    button repeatedly until it displays what you want to show.

Tip: See the "Camera Mode" section below for more information.

Expand
titleHow to Connect to a Crestron Mercury Unit
Column
StepWhat to Do
1Use the remote control to turn on the TV.
2Tap the web meeting icon at the bottom of the touchscreen.
3Plug the video adapter and USB connector into your computer.
4

Launch your web meeting software.

Biola supports Zoom.

5

Start your meeting.

How to Start a Scheduled Zoom Meeting

How to Start an Unscheduled Zoom Meeting

Expand
titleHost an Audio-Only Meeting
Expand
titleUse a Computer for Audio
Column
StepWhat to doHow to do it
1Download & install Zoom.

How to Install & Log In to Zoom

2

Schedule your meeting.

How to Schedule a Zoom Meeting

3

Prepare your space and computer for the meeting.

Expand
titleHow to Prepare Your Space for a Meeting
Column
width500px
StepWhat to do
1Start your meeting from a location or room which is going to have minimal background noise. Furthermore, if your meeting agenda includes topics that are confidential, you may prefer to sit in a private room.
2If possible use a good headset. If that isn’t an option, do your best to make sure you aren’t going to be adding a lot of noise to the meeting. You may need to turn off your fan, close a window or whatever else you have to do to keep your environment quiet. Sound quality matters – it is even more important than video quality.
4

Start your meeting.

How to Start a Scheduled Zoom Meeting

How to Start an Unscheduled Zoom Meeting

Expand
titleUse a Phone for Audio
StepWhat to doHow to do it
1Download & install Zoom.

How to Install & Log In to Zoom

2Schedule your meeting.

How to Schedule a Zoom Meeting

3Start your Zoom meeting.

How to Start a Scheduled Zoom Meeting

How to Start an Unscheduled Zoom Meeting

4Get the meeting phone number and access code.
Expand
titleHow to Get Your Meeting Phone Number
StepWhat to do
1Once the meeting loads, a pop-up window will ask how you'd like to connect your computer audio. From here, click Join and use a phone for audio.
2Click Dial In, note the meeting phone number and access code on the pop-up window and select your desired call method (dial in or call me).

Note:

  • This meeting call session and PIN will only be usable while this specific meeting is active. It will disable once the meeting has been ended.
  • At this point, you can close your browser or computer and the meeting will remain active.
5Invite your meeting participants.Send the meeting phone number, access code and start time to your desired meeting participants.
6Prepare your space and computer for the meeting.
Expand
titleHow to Prepare Your Space for a Meeting
Column
width500px
StepWhat to do
1Start your meeting from a location or room which is going to have minimal background noise. Furthermore, if your meeting agenda includes topics that are confidential, you may prefer to sit in a private room.
2If possible use a good headset. If that isn’t an option, do your best to make sure you aren’t going to be adding a lot of noise to the meeting. You may need to turn off your fan, close a window or whatever else you have to do to keep your environment quiet. Sound quality matters – it is even more important than video quality.
7Call in to the meeting using your desired phone method.
Column
Expand
titleHow to Call out Using a Cisco Conference Phone
Column
StepWhat to do
1

Dial "9", the area (or country) code, and phone number (e.g. 915621234567).

2

Wait for tone, or wait for visual prompt on meeting phone screen.

3

Enter your department's Dialing Authorization Code (DAC) and press #.  

4

Wait for the call to be placed.

Note: Your call will automatically end after 15 seconds if no one else is in the call.


Expand
titleHow to Call out Using a Crestron Mercury Unit
Column
StepWhat to Do
1Tap the phone icon at the bottom of the touchscreen.
2Tap the Audio icon.
3To call an off-campus number:

Dial “9” + area (or country) code + phone number + Dialing Authorization Code

To call an on-campus number: Dial the extension, just like you would from any on-campus phone.

4Tap the green phone icon.

Note: Your call will automatically end after 15 seconds if no one else is in the call.


Expand
titleHow to Call out Using a Vaddio Unit
Column
StepWhat to do
1

Turn on the TV and Vaddio conference Unit.

2

Dial "9", the area (or country) code, and phone number (e.g. 915621234567).

3

Wait for tone.

4

Enter your department's Dialing Authorization Code (DAC) and press #.  

5

Wait for the call to be placed.

Note: Your call will automatically end after 15 seconds if no one else is in the call.

Expand
titleHow to Join a Meeting
StepWhat to doHow to do it
1Download & install Zoom.

How to Install & Log In to Zoom

2Join the Meeting.

How to Download

To download Zoom, see How to Install & Log In to Zoom.

Who can Get a Biola Zoom Account

For more information on who can get a Biola Zoom account, please see see Biola Zoom Account Eligibility Policy.

How to Get a Biola Zoom Account

All Biola Students, Staff and Faculty can create a Biola-managed Zoom account by going to biola.zoom.us and logging log in with their NetID and password.

For more information about who is eligible for a paid user license and how to request an upgrade, please see Biola Zoom Account Eligibility Policy.

How to Zoom a Student Into a Class Session

How to Zoom a Student Into a Class Session

These are instructions for on how to set up Zoom meetings and publish them in Canvas, how to create an impromptu create an impromptu Zoom Meeting from the classroom, and how to update Canvas with a previously created Zoom meeting.

The instructions include how to connect Zoom Meetings to Zoom-equipped classrooms, how to invite students, and how to record the class session. Instructions are provided on how to hide the Zoom meeting information in Canvas. 

Zoom Room (on request only)

A Zoom Room is a tool that hosts online Zoom meetings in a classroom , so Faculty can see, hear, talk with and share content to remote students. This page describes how to manage a Zoom Meeting in the classroom.

How to Create your Zoom Meeting Links In Canvas

If you'd like to create Zoom Meetings that your students can easily access in Canvas, follow these directions How to Manually Create a Zoom Meeting in Canvas.

Zoom Webinar

Zoom Webinar facilitates live video broadcasting to large groups with limited returned participant interaction. Biola has access to 1 Zoom Webinar license, which is overseen by EMC's University Events office.

To request a Zoom Webinar event, have a department admin submit an event request on 25Live. More information on the Webinar Request process   can be found in this  this My Biola article.

For questions about Zoom Webinars, review the below articles. If those don't answer the your questions, contact University Events at (562) 777-4065 or events@biola.edu.

Zoom App Marketplace

Zoom Marketplace apps enhance other services by integrating Zoom's service into them. For example, Google has created a third-party app that allows Google Calendarcan Create Zoom Meetings from Google Calendar to be able to create Zoom meetings from calendar.google.com.

Who can Request App Approval?

  • Faculty
  • Staff

How to Request App Approval:

  • Email the it.helpdesk@biola.edu and state the following:
    • The name of the marketplace app you are requesting to be approved.
    • What you intend to use the marketplace app for.

Once you've sent the email, your request will be reviewed to determine how Biola data is shared with and stored with the third-party app vendor to ensure IT data security. We will then reply to you to let you know if we can approve the app.

Currently Approved Apps/Integrations:

  • Biola JWT (upon direct approval by the IT Security team).
  • Rev Live Captions
  • LTI Pro
  • G Suite
  • Slack
  • Google Calendar Notifications
  • Google Drive
  • Prezi Video
  • VoiceThread
  • Calendly for Zoom
  • SharePoint
  • OnBoard
  • Presence
  • ScheduleOnce

Zoom Sub Accounts

Biola can create nested sub accounts under its master account that contain similar settings and functionality to a full-fledged account. It can allow an account to function according to HIPAA best practices. It can also allow delegation of certain Zoom management activities to department users designated and trained to manage the Sub Account.

Zoom Sub Accounts are reviewed on a case-by-case basis upon request and should only be created by necessity. To request the creation of a Zoom Sub Account, please do the following:

  • Email the IT Helpdesk at it.helpdesk@biola.edu and explain 1) what you are trying to accomplish and 2) why a Zoom Sub Account is the only way you can achieve your objective.

Additional Resources

How-to Guides & FAQ:

Troubleshooting Guides: