Versions Compared

Old Version 17

changes.mady.by.user Brian Hinds (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Brian Hinds (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Column
Panel

This page was created as a resource for Biola Faculty so that teaching, learning, and day-to-day work may continue from remote locations.

Expand
titleHow to get access to a computer for working remotely.

If you need to work remotely but do not have a laptop, please use the following Formstack form to assess what type of computer resources are available and appropriate for you to use. Please fill out this form before taking home a Biola desktop computer — not all desktop computers are configured for home use and they may not function properly off campus.

Column
width700px
Expand
titleHow to report what technology equipment you've taken home.

If you have or will take home any technology equipment with asset tags, like desktop computers, monitors, or docks, please let us know by filling out our checkout form. It is critical that Biola be able to track what technology equipment has left campus.

Column
width700px



Technology Resources for Teaching Remotely

ServiceRelated Resource
Tech Support
How to Contact Biola Tech :
Expand
titleHow to Request Technical Support
Support

Phone:

562

 562.903.4740

Email:

 

it.helpdesk@biola.edu

Hours:

The IT Helpdesk is available Monday to Friday, 8 a.m. to 5 p.m.

Tech Commons Helpdesk: Open

Remote Support Screen-sharing: By appointment

If

Tech Support

needs to screen share your computer, please see the following documentation: Receiving Support with Chrome Remote Desktop

Appointment:

You can create an on-campus appointment to visit IT Helpdesk for assistance. Before setting an appointment contact us and ask about troubleshooting the issue with a remote screen sharing session.

Hours:

  • Monday - Friday: 8:00 AM - 9:00 PM
  • Saturday: 8:00 AM - 12:00 PM
  • Sunday: Closed


Internet Options
Expand
titleHow to Improve or Get a Home Internet Connection

It’s more important than ever to have a stable, sufficiently fast internet connection while teaching, learning, and working remotely. IT has gathered resources on special internet offers and some tips for improving your existing home internet.

For more information, please see our Off-Campus Internet Connection page.

Canvas
Expand
titleGeneral Canvas Information
Column
width700px
Canvas URL:https://canvas.biola.edu
Canvas Help:Faculty & TA Canvas Instructions
Training:Canvas Training Resources
Email & CalendaringCollaboration Services 
Expand
titleHow to Use Gmail & Google Calendar
Column
width700px
Google Email and CalendarHow to Use Google Services
File Sharing
Expand
titleHow to Share Files Online
Column
width700px
File Sharing

Content Sharing Options

Phone
Expand
titleHow to Make or Receive Calls Remotely
Column
width700px

This section describes how to faculty and staff can use an application called Cisco Jabber to remotely make and receive calls , change a voicemail pin and forward calls to another number.Biola Faculty have been given access to Cisco Jabber by default. on a Biola extension. It also describes how to forward your calls.

Note: If you have Student Workers Employees that need to be able to answer/make and receive calls on behalf of for your department, please contact the IT Helpdesk by calling 562.903.4740 or by emailing emailing it.helpdesk@biola.edu.

Expand
titleMethod 1: Use Cisco Jabber on a Biola Computer
StepWhat to doHow to do it
1Install Cisco Jabber on to your Biola computer.
2Log in to Cisco Jabber.Jabber Setup
3Review Cisco's Jabber Quick Start Guide for how to use it

Jabber Quick Start Guide.

Expand
titleMethod 2: Use Cisco Jabber on a Smart Phone
What to doHow to do it
Install Cisco Jabber on smart phone.
Review Cisco's Jabber Quick Start Guide for how to use it.

Jabber Quick Start Guide for iPhone & iPad

Jabber Quick Start Guide for Android

Expand
titleMethod 3: Forward All Calls to a Personal Phone
What to doHow to do it
Manually forward all calls to another phone number.Self Service Portal - Call Forwarding
Expand
titleSelf Service Phone Portal Guides
Virtual Lab Access
Expand
titleHow to Access Virtual Computer Labs
Column
width700px

If you teach a course in an IT-managed computer lab, you should have received an invitation to a virtual lab environment from Microsoft Azure Apporto. Most computer lab software will be supported in the Azure Apporto Lab Services environment.

How to Log In To Azure to Apporto Virtual Lab Services

Software for Students
Expand
titleHow Students and Faculty Can Access Software
Column
width700px

If you have a general request for how to access software for your students, please use our computer software request form. For access to Microsoft Office, Adobe Creative Cloud, or a list of free software for download, see the directions below.


The following software is available to students and faculty to install on their personal computers:

Web-Conferencing Resources

700pxtitle Remote Class SessionHow to Start a Remote

Zoom

*Canvas (BigBlueButton)

How to Start a

Canvas Class SessionHow to Start a

Scheduled Zoom Class Session

How to Start an Unscheduled Zoom

Class SessiontitleHow to Join a Google Meet

Class Session

WebEx Meeting

How to Join a

WebEx Class Session

Zoom

*How to Join a Zoom

Class Session

Additional Participants to a Class SessionHow to Invite

Others to a

Google Meet Class SessionHow to Invite Others to a

Zoom

Class SessiontitleHow to Share Content in a Google Meet

Class Session

How to Share Content in a

WebEx Class Session

Zoom

*How to Share Content in a Zoom

Class Session

a Remote Class Session

Biola is directing Faculty to use BigBlueButton in Canvas to facilitate web-conferencing at this time. We do understand some Faculty may be more familiar with other forms of web-conferencing and have curated some instructional pages on how to use Google Meet, WebEx or Zoom in Canvas.

The following pages will also assist if BigBlueButton ever were to encounter a service outage or degradation.

Schedule

a

Reoccurring WebEx Class Session
  • Share the WebEx Class Session URL, Meeting Number and Meeting Password to your Canvas Courses
  • Start the Meeting at the Designated Days/Times
  • Schedule a Reoccurring Zoom Class Session
    • Share the

    Zoom Class Session

    URL, Meeting Number and Meeting Password to your Canvas CoursesStart the Meeting at the Designated Days/Times

    Expand
    titleCommon Zoom How to Choose the Right Web-Conferencing Tool
    Column
    width700px

    The following page lists and compares common web-conferencing features between BigBlueButton, Google Meet, WebEx and Zoom.

    Expand
    titleHow to Prepare for a Remote Class Session
    Column
    width
    to Guides

    Prepare Your Space for Video-Conferencing

    Technical Requirements for Canvas

    Technical Requirements for a WebEx Class Session

    Technical Requirements for a Zoom

    Class SessionTechnical Requirements for a Google Meet

    Class Session

    Expand

    How to Schedule a

    		title
    Column
    width700px
    Canvas (BigBlueButton)How to Schedule a Canvas Class Session
    Google MeetHow to Schedule a Google Meet Class Session
    WebEx Meeting

    How to Schedule a WebEx Class Session

    How to Schedule a Zoom Class Session
    Expand

    Class Session

    Column
    width700px
    Google MeetHow to Start a Google Meet Class Session
    WebEx MeetingHow to Start a WebEx Class Session
    Zoom*
    Expand
    titleHow to Join a Remote Class Session
    Column
    width700px
    Canvas (BigBlueButton)How to Join a Canvas Class Session
    Google Meet
    Expand

    How to Invite

    Column
    width700px
    Canvas (BigBlueButton)How to Invite Others to a Canvas Class Session
    Google Meet
    WebEx MeetingHow to Invite Others to a WebEx Class Session
    Zoom*
    Expand
    titleHow to Share Content in a Remote Class Session
    Column
    width700px
    Canvas (BigBlueButton)How to Share Content in a Canvas Class Session
    Google MeetWebEx Meeting
    Expand

    How to Record

    Column
    width700px
    Canvas (BigBlueButton)How to Record a Canvas Class Session
    Google MeetHow to Record a Google Meet Class Session
    WebEx MeetingHow to Record a WebEx Class Session
    Zoom*How to Record a Zoom Class Session
    Expand
    titleHow to Add Alternative Web-Conferencing in Canvas
    Column
    width700px
    Google MeetHow to Add Google Meet to Your Canvas Course
    WebEx MeetingZoom*



    ...