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16. How many participants can I see in my classroom reference monitor? | |||||||||||||||||||||||
Classroom reference monitors support viewing up to 25 participants at a time. If your meeting has more than 25 participants, you can view additional participants by pressing the scroll buttons next to the Change View option on the Zoom touch panel. | |||||||||||||||||||||||
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17. Will I need to bring my computer to the classroom? | |||||||||||||||||||||||
Biola classrooms are equipped with Zoom Classroom technology. A Zoom Classroom is a tool that hosts online Zoom meetings in a classroom, so Faculty can see, hear, talk and share content with remote students. You can view the Zoom Classroom like a virtual Teacher's Assistance managing Zoom setup as well as meeting starting/stopping/recording on your behalf. Zoom Classrooms automate the Zoom experience in a classroom, but there are a few scenarios where you will need to bring and use your own laptop:
For more information on how to do the above on your laptop, please see our How to Use a Zoom Classroom documentation. | |||||||||||||||||||||||
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18. Can I get reimbursed for a personally-funded Zoom license? | |||||||||||||||||||||||
Faculty should submit reimbursement requests to the purchasing department using the reimbursement requisition form. | |||||||||||||||||||||||
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19. Do I need a Biola-licensed Zoom account to use Zoom? | |||||||||||||||||||||||
Anyone can create a free, Biola Zoom account at any time. A free account may be sufficient for your needs, and Biola will not incur any additional costs. To create a free account within Biola’s organization, go to https://biola.zoom.us/ and sign in with your NetID. | |||||||||||||||||||||||
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20. How can I get Biola-themed Zoom Backgrounds? | |||||||||||||||||||||||
The Office of University Marketing has created Biola-branded Zoom backgrounds for faculty and staff to use in meetings. Download the backgrounds here. | |||||||||||||||||||||||
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3. Can I pre-assign students into specific breakout rooms? | |||||||||||||||||||||||
Yes, Zoom allows users to pre-assign participants into specific breakout rooms when editing a meeting in the biola.zoom.us/meeting/ web interface. For more information on how to pre-assign participants into specific breakout rooms prior to starting a meeting, please see How Do I Pre-assign a Zoom Breakout Room?. | |||||||||||||||||||||||
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4. How do I share content in Zoom? | |||||||||||||||||||||||
When teaching or learning remotely, Faculty and students can share content using the Zoom desktop application on their computer. When teaching from a Biola Zoom classroom, Faculty can share content by connecting a laptop computer to the classroom podium and using the room's touch panels to control when content is shared. For more specific information on how to share content when remote or from a Biola Zoom classroom, please see How Do I Share Content in Zoom?. | |||||||||||||||||||||||
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5. How will students view previous Zoom class recordings? | |||||||||||||||||||||||
Biola is configuring IT-created Zoom class meetings to automatically record while the meeting is running, no matter who hosts the meeting. This ensures class sessions will be recorded when Faculty teach from a Biola Zoom classroom as well as if they need to teach remotely from a computer. IT has configured these meetings to automatically post the recording in the Canvas course when the meeting ends. For more information on how to find previous Zoom meeting recordings, see How Do I View Previous Zoom Class Recordings? See this FAQ if students are having trouble accessing recordings when they click on the recording links in Canvas. | |||||||||||||||||||||||
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6. What happens to recordings when I start a breakout room? | |||||||||||||||||||||||
Zoom will continue to record the initial meeting unless the host stops or pauses recording, ends the meeting or all participants have joined a breakout room. At this time, Zoom does not allow a Biola Zoom classroom to join a breakout session. This means, if you are teaching from a Zoom classroom and start a Zoom breakout room, the recording will continue as the Zoom classroom will remain in the recorded meeting. What you should do:
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7. How can I help students without access to needed technology? | |||||||||||||||||||||||
The Biola IT department has laptops and mobile hotspots available for students to borrow. If a student doesn’t have access to required technology please have them complete the Request to Borrow a Computer or Request to Borrow a WiFi Hotspot form and IT will contact them. Also, Biola IT is working to provide curricular software to students via a virtual computer lab product called Apporto. Apporto will allow students to access course software on any device, from anywhere with an adequate internet connection. If you would like IT to provide a specific software for your students to use, please fill out our software request form. | |||||||||||||||||||||||
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8. How can I request specific technology for my classroom? | |||||||||||||||||||||||
Our intent is to provide a consistent classroom technology experience across the campus so that using the technology is easy, reliable, and supportable. If the standard Classroom Remote Instruction Technology models don’t meet your specific academic needs please complete the following form so we can reach out to you to discuss and review your request: Custom Classroom Technology Request form | |||||||||||||||||||||||
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9. How can I take attendance of remote students? | |||||||||||||||||||||||
The following are engagement guidelines that faculty might want to consider as they make their own individual instructional decisions, particularly regarding attendance and exams. Different courses call for different kinds/levels of engagement and assessment. While these guidelines are provided, it will be up to the faculty member to decide what is appropriate for his or her courses.
Ideally, assessment of student learning will not change much for remote delivery. However, keep in mind that assessments should be used to measure and reflect student engagement with the course learning outcomes and reinforce learning. Concerns regarding exams in a remote setting might best be solved by reconsidering the assessment tool being utilized. | |||||||||||||||||||||||
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10. How can remote students engage small group discussion? | |||||||||||||||||||||||
Zoom breakout rooms allow Faculty to split their session into virtual discussion groups. Faculty can then temporarily assign their remote students to these virtual discussion groups manually or allow Zoom to randomly choose the group assignment automatically. For more information on Zoom breakout rooms and how to use them, please see How to Manage a Zoom Breakout Room. | |||||||||||||||||||||||
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11. How do I facilitate finals/exams for remote students? | |||||||||||||||||||||||
Faculty can use the basic Canvas Quiz system to administer tests online. In addition, if they are not open-book tests, they may want to use the Respondus LockDown browser, which does not allow students to copy & paste or view other websites on their computer while they are taking the exam. For more information on how you and your students can use Respondus, please see Instructor Quick Start Guide and the Student Quick Start Guide. | |||||||||||||||||||||||
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12. How secure are classroom recordings? | |||||||||||||||||||||||
Biola has vetted Zoom, VidGrid, and Canvas to ensure they meet FERPA, HIPPA and GDPR regulations for data privacy and protection. If you have any specific data security/privacy questions regarding the use of these tools, please email the IT Helpdesk at it.helpdesk@biola.edu and we can direct your question to Biola’s IT Security team. | |||||||||||||||||||||||
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13. How to work with or talk about individuals in restrictive countries? | |||||||||||||||||||||||
You should use extreme caution when communicating digitally about people that work in restrictive countries until advised that their situation is secure. The key is to write and speak as though your emails, phone calls, video conferences, and digital interactions are all being listened to or observed by a government official. For more information, please see the Email and General Security Guidelines for Those in Restrictive Countries section on the Remote Educational Services Guidebook. | |||||||||||||||||||||||
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14. How will class recordings get to Canvas? | |||||||||||||||||||||||
Zoom class meetings that were created by IT and integrated in Canvas will automatically post class recordings once Zoom has processed them in the Cloud Recordings menu in the course's Zoom tab. | |||||||||||||||||||||||
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15. What level of support is available for Faculty? | |||||||||||||||||||||||
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24. What changes come with a Biola-licensed account upgrade? | ||
Faculty and staff that previously created a personal Zoom account using their Biola email address should be aware of a few ramifications before accepting a Biola-managed license. What Will Change:
Other Notes:
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25. Why would I need a Biola-licensed Zoom account? | ||
With a Basic (free) account, meetings of 3 or more participants time out after 40 minutes. Licensed accounts have no timeouts. Licensed users also get a few other Zoom features. | ||
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22. How do I use Zoom in a Hybrid-Flex classroom? | ||
Biola has installed hardware that enhances current classroom technology to be able to automatically host online Zoom meetings so that you can teach all your students and be freed up to focus on teaching. A Zoom Classroom runs a meeting in the same way you would run a meeting on your laptop, but doesn’t use your computer. All the processing is handled by the classroom’s AV system, providing an optimized web meeting setup that avoids the technical problems you might encounter when hosting the meeting on your laptop. For more information on how to use a Zoom Classroom, please see How to Use a Zoom Classroom. | ||
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23. Is Zoom safe to use? | ||
Yes. Zoom has quickly patched every newly-discovered vulnerability in their software, and they are focused on improving security even more. Whenever the Zoom app prompts you for an update, install it right away. These updates contain security patches. For more tips on how to use Zoom safely, please see Safeguarding Your Zoom Meetings. | ||
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