If Cisco Jabber is not working properly even after restarting the application or the computer, please follow these steps to reset the application and sign in again.
- Select Sign Out from the Jabber drop down menu
- Click on Reset Jabber
- Note: On Mac Jabber 12.7+, the domain isn't cleared from Jabber config (which means after reset only the userID/password screen is displayed) unless you also remove /Users/<userid>/Library/Application Support/Cisco/Unified Communications/Jabber)
- Re-enter your email address, then your NetID and NetID password to sign in again
