Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 16 Next »

Introduction

This page explains the steps for finding your NetID or password if you don't know them already.

If you need to reset your password, follow the steps at How to Reset Your NetID Password.


Related Topics


How to Find Your NetID or Password

StepWhat to Do
1Go to login.biola.edu.
2Click on Forgot your NetID or password?
3

Type in your personal email address (non-Biola email) and click the Go >> button.

Note: If the system doesn't recognize the email address you entered, please click the I need help! button and contact the department listed under the appropriate group in the pop-up window.

4Log in to your personal email address and open the password reset link email we sent to you labelled Reset your Biola University account password.
5Your NetID will be listed towards the top of the email.


What to Do If It Doesn't Work

If the procedure above doesn't work, follow the instructions below.

If you're a(n)...You should...
Current Student

Come to the IT Helpdesk in lower Metzger. Bring your picture ID card.

If you can't come to the IT Helpdesk, call the Registrar at (562) 903-4720.

Tell them the following:

  1. You have already tried the instructions given by IT.
  2. You need the Registrar to add a personal email address to your account in Biola's system.

Once you have a personal email address in the system, start over at "How to Find Your NetID or Password" above.

Alumnus or Alumna

Call Alumni Relations at (562) 903-4728 or send an email to alumni.biola.edu.

Tell them the following:

  1. You have already tried the instructions given by IT.
  2. You are having trouble logging in to Biola's system to look at your account information.

Alumni Relations staff will work with IT to put your personal email address into the system. IT will send a password reset link to your personal email address.

EmployeeCome to the IT Helpdesk in lower Metzger. Bring your picture ID card.

Special Case for Returning Students

In some cases, a student will leave the university before completing the minimum number of required units to achieve Alumni status.

Then, in the future, the student will return to the university. They will have a NetID, but Biola's system will not allow them to do anything with it.

If you suspect that this is your situation, you should contact your Admissions counselor so that they can make sure your account gets reactivated.



  • No labels